Forum Discussion
Usage meter download
So I thought I could download the usage meter from the Usage page under My Account, but it's not there.Then I went to this page: https://support.hughesnet.com/en/faq/internet/what-is-usage-meter but ...
Hi folks,
We had some discussions around the Usage Meter as well after your feedback was sent up. Apparently the desktop client's adoption rate is low now since usage can be checked via the support center and the mobile app.
Regarding the functionality of the current desktop client, it will continue to work as long as it remains installed, but can't be reinstalled on another PC or the same one after re-imaging. As Kathy mentioned, moving forward, your best options for checking usage are the mobile app, the support center, and also the SCC.
As a last resort to advocate for a desktop client, I submitted some options via our suggestion pipeline. If we have any good news to share on that front, you'll definitely hear from us! (Don't hold your breath.)
-Liz
The page says it won't be. I wonder though if I can still use it, as for me it's more convenient to have it on a laptop than to reach for the iphone every time I want to check the usage. But if it's gone, I'll adapt, no worries (Edit: And I can use the SCC if needed). BTW, good to see you, Reggie!
Reggie wrote:
Is the usage meter still supported after 8/1/2020?
I was thinking about this a couple days ago. I'm wondering if HN is going to provide a new meter? I hope everyone is staying safe.
That's a good question, Reggie. I hope Liz will chime in. I'm OK with just using the SCC (and the phone if needed -- I do like that I can check the app when away from home; that's a big plus); I think I've just gotten attached to the meter.
Doing fine here; hope you and yours are staying well. I also hope you'll participate here more often. :)
Reggie wrote:
I was thinking about this a couple days ago. I'm wondering if HN is going to provide a new meter? I hope everyone is staying safe.I apologize for the inconvenience, I will pass your feedback on to management. We do offer different options for the customer to be able to view the data usage. You can always download the mobile app, System Control Center, and Customer Management Center.
Kathy
Kathy, does this mean the meter is going away and won't be replaced? No need to apologise, by the way -- business is business and it's all adapt or die....:)
KathyVoss wrote:
I apologize for the inconvenience, I will pass your feedback on to management. We do offer different options for the customer to be able to view the data usage. You can always download the mobile app, System Control Center, and Customer Management Center.
Kathy
