Forum Discussion
Usage meter download
So I thought I could download the usage meter from the Usage page under My Account, but it's not there.Then I went to this page: https://support.hughesnet.com/en/faq/internet/what-is-usage-meter but ...
Hi folks,
We had some discussions around the Usage Meter as well after your feedback was sent up. Apparently the desktop client's adoption rate is low now since usage can be checked via the support center and the mobile app.
Regarding the functionality of the current desktop client, it will continue to work as long as it remains installed, but can't be reinstalled on another PC or the same one after re-imaging. As Kathy mentioned, moving forward, your best options for checking usage are the mobile app, the support center, and also the SCC.
As a last resort to advocate for a desktop client, I submitted some options via our suggestion pipeline. If we have any good news to share on that front, you'll definitely hear from us! (Don't hold your breath.)
-Liz
Which was the point of my OP, to ask if there was a problem with the link to the download (this is why I put it in Tech Support). :smileylol:
MarkJFine wrote:That's likely it.
Edit: Incidentally, I tried to download from the button. It attempts to start something but never does and times out. So, it's just possible the download server is having issues.
Hi folks,
We had some discussions around the Usage Meter as well after your feedback was sent up. Apparently the desktop client's adoption rate is low now since usage can be checked via the support center and the mobile app.
Regarding the functionality of the current desktop client, it will continue to work as long as it remains installed, but can't be reinstalled on another PC or the same one after re-imaging. As Kathy mentioned, moving forward, your best options for checking usage are the mobile app, the support center, and also the SCC.
As a last resort to advocate for a desktop client, I submitted some options via our suggestion pipeline. If we have any good news to share on that front, you'll definitely hear from us! (Don't hold your breath.)
-Liz
Thanks, Liz. :)
Curious, is the meter downloading additional files during install that would prevent it from being able to be reinstalled later on? I just uninstalled, and reinstalled 6.7.0 just fine on my end...
EDIT: It looks like Hughesnet Support for it is just being retired, but the application should work perfectly fine, and install perfectly fine as it is fully self-contained when running tests on a machine with no active connection to the internet. The important bits are just parsing data from the modem. As far as token purchases, not sure about that.Interesting, I was just relaying what I learned, but hey, if you're able to reinstall it and use it, cool! We will focus supporting whatever is in the Support Center and the mobile app. :)
-Liz
Great, now we need to hack into the Support Center and add the meter. ;)
Give our security team something to chew on hahaha
-Liz
