Forum Discussion

maratsade's avatar
maratsade
Distinguished Professor IV
5 years ago

Usage meter download

So I thought I could download the usage meter from the Usage page under My Account, but it's not there.Then I went to this page: https://support.hughesnet.com/en/faq/internet/what-is-usage-meter but ...
Data Management
  • Liz's avatar
    Liz
    5 years ago

    Hi folks,

     

    We had some discussions around the Usage Meter as well after your feedback was sent up. Apparently the desktop client's adoption rate is low now since usage can be checked via the support center and the mobile app. 

     

    Regarding the functionality of the current desktop client, it will continue to work as long as it remains installed, but can't be reinstalled on another PC or the same one after re-imaging. As Kathy mentioned, moving forward, your best options for checking usage are the mobile app, the support center, and also the SCC.

     

    As a last resort to advocate for a desktop client, I submitted some options via our suggestion pipeline. If we have any good news to share on that front, you'll definitely hear from us! (Don't hold your breath.)

     

    -Liz

maratsade's avatar
maratsade
Distinguished Professor IV

Which was the point of my OP, to ask if there was a problem with the link to the download (this is why I put it in Tech Support).   :smileylol:

 

MarkJFine wrote:

 

That's likely it.

 

Edit: Incidentally, I tried to download from the button. It attempts to start something but never does and times out. So, it's just possible the download server is having issues.

 

Liz's avatar
Liz
Moderator
5 years ago

Hi folks,

 

We had some discussions around the Usage Meter as well after your feedback was sent up. Apparently the desktop client's adoption rate is low now since usage can be checked via the support center and the mobile app. 

 

Regarding the functionality of the current desktop client, it will continue to work as long as it remains installed, but can't be reinstalled on another PC or the same one after re-imaging. As Kathy mentioned, moving forward, your best options for checking usage are the mobile app, the support center, and also the SCC.

 

As a last resort to advocate for a desktop client, I submitted some options via our suggestion pipeline. If we have any good news to share on that front, you'll definitely hear from us! (Don't hold your breath.)

 

-Liz

  • MarkJFine's avatar
    MarkJFine
    Professor
    5 years ago

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Give our security team something to chew on hahaha

     

    -Liz

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    Thanks, Liz.  :)

  • C0RR0SIVE's avatar
    C0RR0SIVE
    Associate Professor
    5 years ago

    Curious, is the meter downloading additional files during install that would prevent it from being able to be reinstalled later on?  I just uninstalled, and reinstalled 6.7.0 just fine on my end...

    EDIT: It looks like Hughesnet Support for it is just being retired, but the application should work perfectly fine, and install perfectly fine as it is fully self-contained when running tests on a machine with no active connection to the internet.  The important bits are just parsing data from the modem.  As far as token purchases, not sure about that.

  • Liz's avatar
    Liz
    Moderator
    5 years ago

    Interesting, I was just relaying what I learned, but hey, if you're able to reinstall it and use it, cool! We will focus supporting whatever is in the Support Center and the mobile app. :)

     

    -Liz

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    5 years ago

    Great, now we need to hack into the Support Center and add the meter. ;)