Forum Discussion

erinjo0316's avatar
erinjo0316
New Poster
6 years ago

Usage Meter

So I am curious.   I moved about 3 months ago and we unplugged and removed the modem from the house that has the satelite for the internet.  However each month my usage is still maxed out and state...
  • GabeU's avatar
    GabeU
    6 years ago

    erinjo0316 

     

    The data can't refill until the modem is reconnected, so it will continue to show the data level from when the modem was disconnected, as maratsade alluded to.  

     

    Once the modem is reconnected to the HughesNet dish the data will reset/update within a few minutes.  

maratsade's avatar
maratsade
Distinguished Professor IV
6 years ago

Erin, what may be happening is the website is showing the information that was there when the modem was last used.  

 

erinjo0316 wrote:

So I am curious.

 

I moved about 3 months ago and we unplugged and removed the modem from the house that has the satelite for the internet.  However each month my usage is still maxed out and stated on the website I have 0gb remaining for the month for service plan data.  Additionally the "bonus zone" has that gbs were used.

 

Thanks for any info