Forum Discussion

ronhirth's avatar
ronhirth
New Poster
6 years ago

Very Disappointed

My wifi box had a malfunction and when i called it took them a week to come out. The very next nught the box cut out again. At 1030 that morningit came back on. I shouldbt of had to wait over a week f...
nowifi
  • Amanda's avatar
    Amanda
    6 years ago

    Hi ronhirth

     

    I'm so very sorry about the inconvenience and if someone hasn't provided you credit for your time without service, I would be more than happy to do that for you. Also, since this happened twice in a row, there could be an underlying root cause we need to dig into. Please let me know if something happens again and I'll get right on it.

     

    Thanks,

    Amanda

  • Amanda's avatar
    Amanda
    6 years ago

    Hi Ron,

     

    Thank you for letting me know. I will provide a credit to your account now and send you a private message with confirmation. 

     

    Thanks,

    Amanda

GabeU's avatar
GabeU
Distinguished Professor IV
6 years ago
ronhirth wrote:
My wifi box had a malfunction and when i called it took them a week to come out. The very next nught the box cut out again. At 1030 that morningit came back on. I shouldbt of had to wait over a week for my services. I am going to switch providers

Please keep in mind that you can purchase Express Repair, which includes getting a service tech out to you by the second business day or the next business day, depending on the plan you choose, if it's determined that a tech visit is required.  

 

http://support.hughesnet.com/faq/optionalservices/express-repair