Forum Discussion
Very Disappointed
- 7 years ago
Hi ronhirth
I'm so very sorry about the inconvenience and if someone hasn't provided you credit for your time without service, I would be more than happy to do that for you. Also, since this happened twice in a row, there could be an underlying root cause we need to dig into. Please let me know if something happens again and I'll get right on it.
Thanks,
Amanda
- 6 years ago
Hi Ron,
Thank you for letting me know. I will provide a credit to your account now and send you a private message with confirmation.
Thanks,
Amanda
Sometimes a week is the fastest they can get to you -- and much as no one likes to wait, sometimes you just have to act like a grownup and deal.
If you want to switch providers, then switch providers. That's your right, and there's no need to announce it, and it won't make them send you a tech faster.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
ronhirth wrote:
My wifi box had a malfunction and when i called it took them a week to come out. The very next nught the box cut out again. At 1030 that morningit came back on. I shouldbt of had to wait over a week for my services. I am going to switch providers
Hi ronhirth
I'm so very sorry about the inconvenience and if someone hasn't provided you credit for your time without service, I would be more than happy to do that for you. Also, since this happened twice in a row, there could be an underlying root cause we need to dig into. Please let me know if something happens again and I'll get right on it.
Thanks,
Amanda
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