Forum Discussion
Very Disappointed
My wifi box had a malfunction and when i called it took them a week to come out. The very next nught the box cut out again. At 1030 that morningit came back on. I shouldbt of had to wait over a week f...
Hi ronhirth
I'm so very sorry about the inconvenience and if someone hasn't provided you credit for your time without service, I would be more than happy to do that for you. Also, since this happened twice in a row, there could be an underlying root cause we need to dig into. Please let me know if something happens again and I'll get right on it.
Thanks,
Amanda
Hi Ron,
Thank you for letting me know. I will provide a credit to your account now and send you a private message with confirmation.
Thanks,
Amanda
Sometimes a week is the fastest they can get to you -- and much as no one likes to wait, sometimes you just have to act like a grownup and deal.
If you want to switch providers, then switch providers. That's your right, and there's no need to announce it, and it won't make them send you a tech faster.
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
ronhirth wrote:
My wifi box had a malfunction and when i called it took them a week to come out. The very next nught the box cut out again. At 1030 that morningit came back on. I shouldbt of had to wait over a week for my services. I am going to switch providers
Hi ronhirth
I'm so very sorry about the inconvenience and if someone hasn't provided you credit for your time without service, I would be more than happy to do that for you. Also, since this happened twice in a row, there could be an underlying root cause we need to dig into. Please let me know if something happens again and I'll get right on it.
Thanks,
Amanda
