Forum Discussion

Avalon1101's avatar
Avalon1101
Freshman
11 months ago

Very poor modem performance all of a sudden

Hi my modem is 6 years old and it was reused when I moved and it still worked fine except for this past year where to download speeds suddenly became very slow, I'm on the 15 GB plan but I don't have...
Performance
  • Remy's avatar
    Remy
    11 months ago

    Avalon1101,

     

    I see this is your first posts here. Welcome to the Community! We'd love to help take a look into this for you, but I was unable to locate your account directly through your Community profile. Please send me a private message at the link provided below with your account number or a phone number attached!

     

    https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

     

    Thanks,

    Remy

Remy's avatar
Remy
Moderator

Avalon1101,

 

I see this is your first posts here. Welcome to the Community! We'd love to help take a look into this for you, but I was unable to locate your account directly through your Community profile. Please send me a private message at the link provided below with your account number or a phone number attached!

 

https://community.hughesnet.com/t5/notes/composepage/note-to-user-id/102584

 

Thanks,

Remy

Avalon1101's avatar
Avalon1101
Freshman
11 months ago

The new modem works great and the speeds are where it should be, thank you.