Forum Discussion

bill426's avatar
bill426
Freshman
8 years ago

Very Slow internet speeds

I've been a Hughesnet customer for about 5 months and my internet speeds at night are horrible.  I've complained previously and call tech support many times and the issue never went away.   Never had...
Performance
  • GabeU's avatar
    GabeU
    8 years ago

    bill426

     

    If you aren't seeing them in your "Token Bytes Available" on your Status Meter (like in picture below), you may need to sign in to http://my.hughesnet.com/myaccount , go into the Usage section, then click on "Buy Tokens" under your Usage graphs.  There, you should see either some free ones or prepaid ones.  You click "Use" and it will add them to your "Token Bytes Available" bucket.  Once there, they will be used just like Anytime Data (during the 2AM to 8AM period your Bonus Bytes will be used, though).  The Token Bytes are only used when you have run out of data that would normally be used during that specific time frame (like Anytime Data normally being used now (10:27PM EST)).  

     

Aedan's avatar
Aedan
Senior

Good Morning bill426,

Thank you for posting. I am definitely sorry to hear about this issue. I pulled up your account to troubleshoot and your system shows that you are currently in FAP. However, I see from your previous cases that slow speeds is an issue that you have experienced in the past. I will issue you some complimentary tokens to run the speed test.

 

Important points:
-do the tests while directly connected to the HughesNet modem
-use the 12MB test file
-run a batch of 3 tests during the day/morning and another 3 at night
-space each test at least 5 minutes apart
-post your results URL here, it may look something like http://testmy.net/quickstats/[yourusername]

Thank you. Your cooperation, patience, and understanding are much appreciated.

bill426's avatar
bill426
Freshman
8 years ago

Your right I exceeded my data allotments.  Not sure how that happened.  I don't see any bonus tokens though to test my speed.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago

    bill426

     

    If you aren't seeing them in your "Token Bytes Available" on your Status Meter (like in picture below), you may need to sign in to http://my.hughesnet.com/myaccount , go into the Usage section, then click on "Buy Tokens" under your Usage graphs.  There, you should see either some free ones or prepaid ones.  You click "Use" and it will add them to your "Token Bytes Available" bucket.  Once there, they will be used just like Anytime Data (during the 2AM to 8AM period your Bonus Bytes will be used, though).  The Token Bytes are only used when you have run out of data that would normally be used during that specific time frame (like Anytime Data normally being used now (10:27PM EST)).  

     

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        8 years ago
        bill426 wrote:

        Yes I see it now.  The speeds back up to.  thanks

         

        http://testmy.net/db/bill426

        Glad your speeds are back up to par.  :) 

    • Taytaynva's avatar
      Taytaynva
      New Member
      7 years ago
      I’ve purchased token bites and it’s stikk not showing. It just shows pending and it’s so slow here at my home that I can barley get in here to find solutions. The customer service I received while at work trying to resolve this issue was the worst.