Forum Discussion

bill426's avatar
bill426
Freshman
8 years ago

Very Slow internet speeds

I've been a Hughesnet customer for about 5 months and my internet speeds at night are horrible.  I've complained previously and call tech support many times and the issue never went away.   Never had...
Performance
  • GabeU's avatar
    GabeU
    8 years ago

    bill426

     

    If you aren't seeing them in your "Token Bytes Available" on your Status Meter (like in picture below), you may need to sign in to http://my.hughesnet.com/myaccount , go into the Usage section, then click on "Buy Tokens" under your Usage graphs.  There, you should see either some free ones or prepaid ones.  You click "Use" and it will add them to your "Token Bytes Available" bucket.  Once there, they will be used just like Anytime Data (during the 2AM to 8AM period your Bonus Bytes will be used, though).  The Token Bytes are only used when you have run out of data that would normally be used during that specific time frame (like Anytime Data normally being used now (10:27PM EST)).  

     

C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor

bill426

Those speeds are rather slow, however you really should try to use the 12MB download package to test your speeds, as well as do the speedtests while logged into an account on testmy.net

If you need to view detailed instructions on how Hughesnet would like the tests done, then please visit - http://customer.kb.hughesnet.com/Pages/7001.aspx

That aside, I am not sure there's much that Hughes can do if anything with you being on a Gen4 system, the satellite (Echostar 17/Jupiter One) was already beyond capacity a good long while back and Gen5 (Echostar 19/Jupiter Two) only came online about 4ish months ago.

pgushee's avatar
pgushee
New Poster
7 years ago

I also am very dissoppointed with the speed of Hughs Net, I just got a fire stick for X-mas, and we tryed to stream a movie. Kept getting the slow internet error message. Couldn't even watch the begining minute of the movie.. speed test showed. .59 ugh

  • Songbird_62's avatar
    Songbird_62
    Freshman
    7 years ago

    I'm having the same problem. Calls to Tech Support are unhelpful. I'm tired of being "disconnected" by agents. I filed a complaint with the Federal Communications Commission and more customers need to do the same. We are paying for service we're not getting.