Forum Discussion
Video Data Saver keeps turning back on
- 5 years ago
Hello Remy,
Thank you for the response and information. It is clear what the answer is.
Did you send a notice out to the community indicating this change? If yes, then I am sorry I missed it and asked the question. If there was no notice sent, then perhaps a message should be sent so people would know what may be happening to their streaming. I am not being critical, just trying to help save you and others from having to respond repeatedly to issues and complaints.
Again, thank you (and Gabe) for the kind responses.
Take care, and be safe everybody.
While the default VDS setting is On (showing green on the switch), it should stay Off when you turn it Off, and even when your modem power cycles. The only way it should come back on is when the VDS is Snoozed instead of actually turned Off.
This is something the reps will likely have to look into for you. They're normally on M-F from approximately 9AM to 6PM EST. They typically respond within a working day, so hopefully you'll see a reply from one on Monday.
Related Content
- 7 years ago
- 8 years ago
- 6 years ago
- 6 years ago
- 8 years ago