Forum Discussion

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

Video Data Saver missing...

My Video Data Saver is missing tonight.  I power cycled the modem and restarted my computer.  Neither helped.  It's not in the Usage Meter or the myAccount site.  Anyone else having this issue?    ...
Data Management
  • Hardy's avatar
    Hardy
    7 years ago

    Hi Gabe,

    Thank you for letting us know. I apologize this is happening again. I will have this escalated for you. 

    Thanks,

    *Felicia*

  • Liz's avatar
    Liz
    7 years ago

    Hi Gabe,

     

    Our devs checked the VDS config stuff in the background and say all look correct. Can you please let me know if the setting is there now? Please log out fully before logging back in to check. Might as well clear the browser cache as well to be on the safe side. 

     

     

    If it's still missing, please take a screenshot so I can send to the devs. Thank you!

     

GabeU's avatar
GabeU
Distinguished Professor IV

How odd.  

 

Mine's still not showing.  Because I'm in and out, I'm going to do something I normally never do, and that's leave my modem plugged in just in case a rep sees this thread and needs to check something.  It's snowing really sloppy stuff here, so I've had to clean off my HughesNet and DirecTV dishes repeatedly today, so if a remote diagnosis is tried, but no communication is seen, it's because the dish is covered with snow again and I'm not here to clean it.  But, again, I'll leave it plugged it.  I'm going to shut both WiFi radios off, though.  :p

 

I also checked the myAccount site again and the VDS still isn't there, either.  

 

Edit:  I should add that I twice checked my speed at fast.com and it topped out at 3.1Mbps both times, so the VDS is definitely still on and working.  I just can't snooze it or turn it off if I want to.  :(  Fast.com is a good site to check if your VDS is doing its job.  It's the only speed test I know that mimics streaming, causing the VDS to kick in.  It makes sense with it being owned by Netflix.  :smileywink: 

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

Any ideas?  I was contemplating streaming a little from HBO on Thanksgiving, but I won't be able to do so if I can't snooze the VDS.  

 

Brooke

Liz

Amanda

Hardy

Jay

  • Hardy's avatar
    Hardy
    Moderator
    7 years ago

    Hi Gabe,

    I have had this escalated, sorry for the delayed response. Hopefully, we will hear something as soon as possible. Thank you.

    -*Felicia*

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      7 years ago

      Thank you, Felicia.  :)  

      • Hardy's avatar
        Hardy
        Moderator
        7 years ago

        Gabe,

        You are very welcome! :D