Forum Discussion
Video Data Saver missing...
My Video Data Saver is missing tonight. I power cycled the modem and restarted my computer. Neither helped. It's not in the Usage Meter or the myAccount site. Anyone else having this issue? ...
Hi Gabe,
Thank you for letting us know. I apologize this is happening again. I will have this escalated for you.
Thanks,
*Felicia*
Hi Gabe,
Our devs checked the VDS config stuff in the background and say all look correct. Can you please let me know if the setting is there now? Please log out fully before logging back in to check. Might as well clear the browser cache as well to be on the safe side.
If it's still missing, please take a screenshot so I can send to the devs. Thank you!
Thanks Gabe, we'll keep an eye on your account to see if this happens again. We're still investigating the root cause of this.
Well, that didn't last long. The Video Data Saver option is gone again, both in the Usage Meter and at the MyAccount site. Maybe it will pop back up for a visit sometime over the weekend. :p
I'll keep a watch out for it, but it sure is being a sneaky bugger.
Just for info, I restarted the modem, but from the SCC, not by power cycling it. I'll try power cycling it later, though I doubt it will help.
