Forum Discussion

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

Video Data Saver missing...

My Video Data Saver is missing tonight.  I power cycled the modem and restarted my computer.  Neither helped.  It's not in the Usage Meter or the myAccount site.  Anyone else having this issue?    ...
Data Management
  • Hardy's avatar
    Hardy
    7 years ago

    Hi Gabe,

    Thank you for letting us know. I apologize this is happening again. I will have this escalated for you. 

    Thanks,

    *Felicia*

  • Liz's avatar
    Liz
    7 years ago

    Hi Gabe,

     

    Our devs checked the VDS config stuff in the background and say all look correct. Can you please let me know if the setting is there now? Please log out fully before logging back in to check. Might as well clear the browser cache as well to be on the safe side. 

     

     

    If it's still missing, please take a screenshot so I can send to the devs. Thank you!

     

GabeU's avatar
GabeU
Distinguished Professor IV

Update:  I tried power cycling the modem, though it didn't matter.  

 

I don't know that there are any engineers working during the weekends, nor any reps on here, but I'll leave my modem on again, just in case it matters. 

 

Normally this wouldn't be a big deal, as I don't often turn the Video Data Saver off, nor Snooze it, but I was going to stream a little HBO tonight.  :(  

 

maratsade's avatar
maratsade
Distinguished Professor IV
7 years ago

That's so odd, Gabe.  I wonder what can cause something like that, and I hope it fixes itself, so you can watch HBO.

 

GabeU wrote:

Update:  I tried power cycling the modem, though it didn't matter.