Forum Discussion
Video Data Saver missing...
My Video Data Saver is missing tonight. I power cycled the modem and restarted my computer. Neither helped. It's not in the Usage Meter or the myAccount site. Anyone else having this issue? ...
Hi Gabe,
Thank you for letting us know. I apologize this is happening again. I will have this escalated for you.
Thanks,
*Felicia*
Hi Gabe,
Our devs checked the VDS config stuff in the background and say all look correct. Can you please let me know if the setting is there now? Please log out fully before logging back in to check. Might as well clear the browser cache as well to be on the safe side.
If it's still missing, please take a screenshot so I can send to the devs. Thank you!
Earlier this morning, I got an "oops" response to the history display and, like you, the video saver was gone.
So I tried my usual trick of quitting the Usage app, deleting the "~/Library/Application Support/HughesNet Usage Meter" folder, then restarted the usage meter and it was all back. Might want to try that with your Roaming/HughesNet folder in Winders.
Well, it's back. :)
