Forum Discussion
Video Data Saver missing...
My Video Data Saver is missing tonight. I power cycled the modem and restarted my computer. Neither helped. It's not in the Usage Meter or the myAccount site. Anyone else having this issue? ...
Hi Gabe,
Thank you for letting us know. I apologize this is happening again. I will have this escalated for you.
Thanks,
*Felicia*
Hi Gabe,
Our devs checked the VDS config stuff in the background and say all look correct. Can you please let me know if the setting is there now? Please log out fully before logging back in to check. Might as well clear the browser cache as well to be on the safe side.
If it's still missing, please take a screenshot so I can send to the devs. Thank you!
I saw that with the Usage History, as well. It's working again tonight.
The next time this happens I'll give your suggestion a try. The only thing is, each time it's happened, I also don't have the "Settings" option on the MyAccount site, nor do I have it on the HughesNet mobile app, even when using my phone's data and not connecting via HughesNet's WiFi. I've even shut down my desktop, left it off, power cycled the modem, and then tried it with the phone again, as well as two other computers.
At first I thought that it might be something with the computer, maybe along the lines of what you discovered, but with all of the other methods not working either, I think that, with at least these last few times, it's something different. Still, again, I'll give your suggestion a try the next time it does it rather than assuming it may be caused by something else. One never knows what might help. Thanks! :)
Edit: I forgot to mention that, whenever I've lost the VDS control in the past, I tried a couple of things to have it show up again in the Usage Meter, but what most often worked is just exiting the Usage Meter and restarting it. That was practically the first thing I tried these last couple of times, but it didn't help, of course.
Think sometimes there's a SSL connection error between the app and the account query... the app needs to get some info about the user's account settings and the capabilities available.
