My Video Data Saver is missing tonight. I power cycled the modem and restarted my computer. Neither helped. It's not in the Usage Meter or the myAccount site. Anyone else having this issue? ...
I tried restarting the modem, both by power cycling and through the SCC, and I closed the meter and deleted the HughesNet Usage Meter folder so it could repopulate when I restarted it. Nothing made a difference. It's just not there right now. :(
I also tried to play an HD video, just to see if maybe the VDS wasn't working at all, but it seemed to be, as the HD video was buffering a lot. So, there's just no way to shut it off or snooze it.
Also, I know it's Saturday night and you (Liz) and the devs aren't here on the weekends. Maybe it will be working again tomorrow. It's funny that quite often when I don't need it, it's there, and often when I do, it's not. I've got to flip that around. :p
The same thing happens to me on a regular basis. The only thing that has worked for me is restarting my computer. Sometimes I have to do this only 2 or 3 times, but there have been times I could not watch youtube videos for several days before The Video Data Saver magically came back.
I have brought this to HughesNet attention more than once but it keeps happening once or twice a month. .
Interesting. When it happens like this, nothing seems to do the trick. I've had it happen before where a restart, whether the computer, modem, or both, does the trick, but when it happens like the present nothing works. I've tried everything I can think of, but there's nothing there. :(
Hopefully the devs are still keeping a log of what's going on. I'm lucky that I didn't really need to turn it off for anything, and I was still able to watch a couple of youtube vids in 480p without a problem.
................................but when it happens like the present nothing works. I've tried everything I can think of, but there's nothing there. :(
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missing...","id":"message:106686","revisionNum":1,"repliesCount":76,"author":{"__ref":"User:user:29869"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:106686"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:106686"},"body@stripHtml({\"truncateLength\":200})":" My Video Data Saver is missing tonight. I power cycled the modem and restarted my computer. Neither helped. It's not in the Usage Meter or the myAccount site. Anyone else having this issue? ...","body@stringLength":"1223","rawBody":"
My Video Data Saver is missing tonight. I power cycled the modem and restarted my computer. Neither helped. It's not in the Usage Meter or the myAccount site. Anyone else having this issue?
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Hi Gabe,
The same thing happens to me on a regular basis. The only thing that has worked for me is restarting my computer. Sometimes I have to do this only 2 or 3 times, but there have been times I could not watch youtube videos for several days before The Video Data Saver magically came back.
I have brought this to HughesNet attention more than once but it keeps happening once or twice a month. .
","body@stringLength":"524","rawBody":"
Hi Gabe,
The same thing happens to me on a regular basis. The only thing that has worked for me is restarting my computer. Sometimes I have to do this only 2 or 3 times, but there have been times I could not watch youtube videos for several days before The Video Data Saver magically came back.
I have brought this to HughesNet attention more than once but it keeps happening once or twice a month. .
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Hi Gabe,
\n\n
Thank you for letting us know. I apologize this is happening again. I will have this escalated for you.
Thank you for letting us know. I apologize this is happening again. I will have this escalated for you.
\n\n
Thanks,
\n\n
*Felicia*
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Hi Gabe,
Our devs checked the VDS config stuff in the background and say all look correct. Can you please let me know if the setting is there now? Please log out fully before logging back in to check. Might as well clear the browser cache as well to be on the safe side.
If it's still missing, please take a screenshot so I can send to the devs. Thank you!
Our devs checked the VDS config stuff in the background and say all look correct. Can you please let me know if the setting is there now? Please log out fully before logging back in to check. Might as well clear the browser cache as well to be on the safe side.
If it's still missing, please take a screenshot so I can send to the devs. Thank you!
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Well, here were are again.
I tried restarting the modem, both by power cycling and through the SCC, and I closed the meter and deleted the HughesNet Usage Meter folder so it could repopulate when I restarted it. Nothing made a difference. It's just not there right now. :(
I also tried to play an HD video, just to see if maybe the VDS wasn't working at all, but it seemed to be, as the HD video was buffering a lot. So, there's just no way to shut it off or snooze it.
Also, I know it's Saturday night and you (Liz) and the devs aren't here on the weekends. Maybe it will be working again tomorrow. It's funny that quite often when I don't need it, it's there, and often when I do, it's not. I've got to flip that around. :p
","body@stringLength":"1759","rawBody":"
Well, here were are again.
I tried restarting the modem, both by power cycling and through the SCC, and I closed the meter and deleted the HughesNet Usage Meter folder so it could repopulate when I restarted it. Nothing made a difference. It's just not there right now. :(
I also tried to play an HD video, just to see if maybe the VDS wasn't working at all, but it seemed to be, as the HD video was buffering a lot. So, there's just no way to shut it off or snooze it.
Also, I know it's Saturday night and you (Liz) and the devs aren't here on the weekends. Maybe it will be working again tomorrow. It's funny that quite often when I don't need it, it's there, and often when I do, it's not. I've got to flip that around. :p
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Interesting. When it happens like this, nothing seems to do the trick. I've had it happen before where a restart, whether the computer, modem, or both, does the trick, but when it happens like the present nothing works. I've tried everything I can think of, but there's nothing there. :(
Hopefully the devs are still keeping a log of what's going on. I'm lucky that I didn't really need to turn it off for anything, and I was still able to watch a couple of youtube vids in 480p without a problem.
Interesting. When it happens like this, nothing seems to do the trick. I've had it happen before where a restart, whether the computer, modem, or both, does the trick, but when it happens like the present nothing works. I've tried everything I can think of, but there's nothing there. :(
Hopefully the devs are still keeping a log of what's going on. I'm lucky that I didn't really need to turn it off for anything, and I was still able to watch a couple of youtube vids in 480p without a problem.
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................................but when it happens like the present nothing works. I've tried everything I can think of, but there's nothing there. :(
................................but when it happens like the present nothing works. I've tried everything I can think of, but there's nothing there. :(
I've never been able to find the elusive critter.
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If you see this before you leave, should I leave my modem plugged in when I log off this evening? I don't know if it helps with anything.
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