Forum Discussion
Video Data Saver missing...
My Video Data Saver is missing tonight. I power cycled the modem and restarted my computer. Neither helped. It's not in the Usage Meter or the myAccount site. Anyone else having this issue? ...
Hi Gabe,
Thank you for letting us know. I apologize this is happening again. I will have this escalated for you.
Thanks,
*Felicia*
Hi Gabe,
Our devs checked the VDS config stuff in the background and say all look correct. Can you please let me know if the setting is there now? Please log out fully before logging back in to check. Might as well clear the browser cache as well to be on the safe side.
If it's still missing, please take a screenshot so I can send to the devs. Thank you!
Hi Gabe,
The same thing happens to me on a regular basis. The only thing that has worked for me is restarting my computer. Sometimes I have to do this only 2 or 3 times, but there have been times I could not watch youtube videos for several days before The Video Data Saver magically came back.
I have brought this to HughesNet attention more than once but it keeps happening once or twice a month. .
Interesting. When it happens like this, nothing seems to do the trick. I've had it happen before where a restart, whether the computer, modem, or both, does the trick, but when it happens like the present nothing works. I've tried everything I can think of, but there's nothing there. :(
Hopefully the devs are still keeping a log of what's going on. I'm lucky that I didn't really need to turn it off for anything, and I was still able to watch a couple of youtube vids in 480p without a problem.
GabeU wrote:
................................but when it happens like the present nothing works. I've tried everything I can think of, but there's nothing there. :(
I've never been able to find the elusive critter.
