Forum Discussion

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago

Video Data Saver missing...

My Video Data Saver is missing tonight.  I power cycled the modem and restarted my computer.  Neither helped.  It's not in the Usage Meter or the myAccount site.  Anyone else having this issue?    ...
Data Management
  • Hardy's avatar
    Hardy
    7 years ago

    Hi Gabe,

    Thank you for letting us know. I apologize this is happening again. I will have this escalated for you. 

    Thanks,

    *Felicia*

  • Liz's avatar
    Liz
    7 years ago

    Hi Gabe,

     

    Our devs checked the VDS config stuff in the background and say all look correct. Can you please let me know if the setting is there now? Please log out fully before logging back in to check. Might as well clear the browser cache as well to be on the safe side. 

     

     

    If it's still missing, please take a screenshot so I can send to the devs. Thank you!

     

GabeU's avatar
GabeU
Distinguished Professor IV

Mine's playing hide and seek again tonight.  :p

 

It'll show back up soon, no doubt.

 

Edit:  Sure enough, it's back.  

 

I went to the Settings page on the My Account site (I had to manually type the address as the Settings tab wasn't there), and there was no VDS control.  I had to do something away from the computer for a little over an hour and I forgot to close the page before stepping away.  When I returned to the computer I refreshed the page and the control was there.  The Settings tab still isn't there, but I'm sure if I closed and re-opened my browser it would be.  I closed and re-started the Usage Meter and Video Settings is now there.  :) 

 

Edit 2:  Sure enough, the Settings tab was there after closing, then re-opening the browser.

 

I think that, from now on, I'm going to wait for an hour or so after I first notice the VDS control not being there and subsequently power cycling the modem, as a few times now I've seen it pop back up a short time afterward.  With that said, though, I don't know for sure that power cycling the modem has anything to do with bringing it back.  It could just be a coincidence.  Again, though, from now on I'll wait for that time just to give it a chance. :)  

Liz's avatar
Liz
Moderator
6 years ago

Thanks for the update Gabe, keep us updated please. Our engineers are still working on this, so I keep them updated with any ongoing complaints about the missing VDS.