Forum Discussion
Video Data Saver missing...
Hi Gabe,
Thank you for letting us know. I apologize this is happening again. I will have this escalated for you.
Thanks,
*Felicia*
Hi Gabe,
Our devs checked the VDS config stuff in the background and say all look correct. Can you please let me know if the setting is there now? Please log out fully before logging back in to check. Might as well clear the browser cache as well to be on the safe side.
If it's still missing, please take a screenshot so I can send to the devs. Thank you!
Hi Gabe,
An engineer would like more details regarding the timing of the latest disappearance and re-appearance. He said it wouljd be a big help.
Sure. I first noticed that it was missing shortly after I turned my computer on at about 1:30AM. Shortly thereafter I restarted my modem, but to no avail. This was with checking the Usage Meter and seeing that there was no Settings tab on the My Account site. I then went to the Settings page on the My Account site at 1:43AM, according to the Chrome history, by manually changing the last part of the My Account site Usage page URL to "Settings", and though the page opened just fine the control wasn't there. It said something like I'm not authorized at this time to have the control. I really wish I would have gotten a screenshot. I'll remember to if it happens again. After doing other things, including being away from my computer for a few minutes at a time, I refreshed the Settings page at 2:59AM, according to the Chrome history, which had been open since I first went there, and the control was there.
These times are in EST.
-- Computer Logon around 1:30AM. Modem plug in was probably about five or ten minutes before that.
-- Checked Usage Meter around 1:35AM or so. No VDS, and no Settings tab on the My Account page.
-- Manually got to Settings page at 1:43AM. No control there, though the page loaded just fine.
-- Refreshed still open Settings page at 2:59AM, and control was then there.
Hope this helps. :)
This is great, thanks Gabe! Sending this right over. :)
You're quite welcome. I'm happy to help. :)
Hi Gabe,
Do you recall the very first time VDS disappeared for you? I see this thread started Nov 19, but Hardy said this was happening *again* for you. The engineers are trying to pinpoint something.
