Forum Discussion
Voice disconnects when receiving an iMessage
New 21-day-old customer here. We just started using our voice service last week (after our previous number was ported over). I've had several instances where my active call gets disconnected when I...
Hi KennyCII,
Got a quick turn around from our engineers on this one, a real fascinating case. I don't know the specifics, but apparently the frequency of the default iMessage tone causes the call to drop. To test, can you please try changing the notification tone for iMessage and let me know if incoming messages still disconnect the call?
Also, do you recall the times during which the iMessages have dropped your calls? This would help our VOIP engineer pinpoint these drops in the logs.
Your cooperation, patience, and understanding are much appreciated.
We ended up losing internet connectivity as well. The Mrs. called tech support and got all services back up.
We tested the default iMessage notification sound several times...and it disconnected the call every time. Other notification sounds do not seem to have the same impact.
We tested the default iMessage notification sound several times...and it disconnected the call every time. Other notification sounds do not seem to have the same impact.
Hi KennyCII,
Thank you for confirming that the default tone disconnects the call and other tones don't, I've let our VOIP engineer know. Please don't hesitate to drop by the community again if you have any other concerns, we're here to help.
