I wonder if the storm fried your ATA router. Sounds like something may have happened to your modem too.
Hopefully the reps on this site can help you with this. Likely one or more will be around tomorrow during business hours. I hope they get back to you quickly.
Thank you, it is very strange. Is this forum the best way to get ahold of tech support for possibly a new ATA or a service call? We can't use our phone and do not get cell service to talk to anyone. Should I post another service ticket somewhere or does this forum contact tech support?
You can always call customer service ((866-347-3292), but the reps on this forum are at the corporate level and can do more to help you than the phone reps. Still, having a ticket with the phone reps may help.
You don't have to post another service ticket here. The reps will see your post when they come back (hopefully on Monday....the holiday could mess things up a bit, though).
I suggest you leave the equipment plugged in, as the reps will try to ping it to see what's going on, and they can't do that if the equipment is unplugged.
I do hope this gets resolved for you soon. It stinks when things happen on the weekend.
Thank you, I can't leave the ATA router plugged in because that affects our modem. We lose internet and the service light goes off.
Hopefully they can figure something out remotely and contact me through this site because we don't have phone service.
Appreciate the response.
