Thank you, it is very strange. Is this forum the best way to get ahold of tech support for possibly a new ATA or a service call? We can't use our phone and do not get cell service to talk to anyone. Should I post another service ticket somewhere or does this forum contact tech support?
You can always call customer service ((866-347-3292), but the reps on this forum are at the corporate level and can do more to help you than the phone reps. Still, having a ticket with the phone reps may help.
You don't have to post another service ticket here. The reps will see your post when they come back (hopefully on Monday....the holiday could mess things up a bit, though).
I suggest you leave the equipment plugged in, as the reps will try to ping it to see what's going on, and they can't do that if the equipment is unplugged.
I do hope this gets resolved for you soon. It stinks when things happen on the weekend.
Thank you, I can't leave the ATA router plugged in because that affects our modem. We lose internet and the service light goes off.
Hopefully they can figure something out remotely and contact me through this site because we don't have phone service.
Appreciate the response.
Gotcha. Wait until the reps reply to you with next steps. I hope this gets resolved quickly.
anneginmo,
Thanks for reaching out! It seems to be your first post here. Welcome to the Community! I was able to find your HughesNet account through your Community profile, which makes things a bit easier. After running some diagnostics, I'd like to see if an ATA swap will do the job. Please expect the replacement soon; you can use its box to return the old ATA. For your convenience, the return label is included in the outer pouch.
Let me know how the new ATA works out for you!
Thanks,
Remy
