Forum Discussion

anneginmo's avatar
anneginmo
Freshman
3 years ago

Voice service and Internet will not work with Cisco ATA after Storm, Internet Spotty Through Modem

Hello~Last night (4/1) during and after storm, our internet and voice were down. All cell phones and laptops work with HT2000W Modem powered up and ATA Router powered down/disabled, but when we try t...
Internet down
storm
voice ata
WiFi-Modem
anneginmo's avatar
anneginmo
Freshman
3 years ago

Thank you, I can't leave the ATA router plugged in because that affects our modem. We lose internet and the service light goes off.

Hopefully they can figure something out remotely and contact me through this site because we don't have phone service.

Appreciate the response.

 

 

Remy's avatar
Remy
Moderator
3 years ago

anneginmo,

 

Thanks for reaching out! It seems to be your first post here. Welcome to the Community! I was able to find your HughesNet account through your Community profile, which makes things a bit easier. After running some diagnostics, I'd like to see if an ATA swap will do the job. Please expect the replacement soon; you can use its box to return the old ATA. For your convenience, the return label is included in the outer pouch. 

Let me know how the new ATA works out for you!

Thanks,
Remy