Recently my HT2000W with current Software Version: 3.4.6.26 (M) has been going to failure on Web Acceleration showing yellow on System Status page link and showing the Down status and red X for Web A...
Good news, we got an update before we go into the weekend! Engineering has applied changes in your area, so please monitor performance for any improvement.
Liz 62 disruptions in the last 36 hours. I think the best thing I can do is reboot the modem and codes and keep the web acceleration turned off until we can get this fixed.
Good news, we got an update before we go into the weekend! Engineering has applied changes in your area, so please monitor performance for any improvement.
I've had the Web Accelation turned off for the duration and was going to turn it back on today to see about things. I did three of my windoze updates this week during early morning bonus time and they all went well. No glitches and thankfully so because they were all major upgrades to Win 10 Pro version 2004. I did my last computer this morning It also went well and seemed to go much quicker but this was my main network computer with no wifi.
Fortunately I was able to get all the updates done in the Bonus Zone but I get up early anyway. They totaled almost 14 GB in my hourly history. That's some sick stuff. The windoze data hog strikes again.
After finding your latest message just now I looked at the modem and see they turned on the Web Acelleration, rebooted my modem and cleared codes for me yesterday afternoon. No codes ever since. Good stuff.
Thank you Liz. With all faith I have in you that's built up over the years, I know it's safe to mark this one solved.
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failing","id":"message:125105","revisionNum":1,"repliesCount":35,"author":{"__ref":"User:user:10225"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:125105"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:125105"},"body@stripHtml({\"truncateLength\":200})":" Recently my HT2000W with current Software Version: 3.4.6.26 (M) has been going to failure on Web Acceleration showing yellow on System Status page link and showing the Down status and red X for Web A...","body@stringLength":"1425","rawBody":"
Recently my HT2000W with current Software Version: 3.4.6.26 (M) has been going to failure on Web Acceleration showing yellow on System Status page link and showing the Down status and red X for Web Acceleration under System Status. This is with RSS of 80-90.
Under Diagnostics on the Advanced Configuration page it's been showing the red X virtually all the way across for DNS Acceleration (N) on both Hourly History and Current Hour History graphs.
I've been able to fix it momentarily by disabling/re enabling under Web Acceleration/Control. This would bring my System Status light back into the green for a little while but would go back to yellow and the red X very quickly. Resetting MBX seemed to have no effect.
I could only keep the Web Acceleration enabled for seconds early this morning so I bit the bullet and called in to Tech Support for a remote fix. After 40 minutes of going around in circles with phone rep, he finally sent some codes to the modem and helped the problem. I haven't seen yellow status and the red X for Web Acceleraration under System Status ever since but the Hourly and Current Hour graphs are still showing lots of red for the DNS Acceleration (N) item.
It works okay but the question is... does this type of problem indicate modem failure as a coming event? This modem has been in service for a few years.
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Hi GW,
\n\n
\n\n
Good news, we got an update before we go into the weekend! Engineering has applied changes in your area, so please monitor performance for any improvement.
Good news, we got an update before we go into the weekend! Engineering has applied changes in your area, so please monitor performance for any improvement.
\n\n
\n\n
Thanks,
\n\n
Liz
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Liz 62 disruptions in the last 36 hours. I think the best thing I can do is reboot the modem and codes and keep the web acceleration turned off until we can get this fixed.
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62 disruptions in the last 36 hours. I think the best thing I can do is reboot the modem and codes and keep the web acceleration turned off until we can get this fixed.
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Hi Liz,
I've had the Web Accelation turned off for the duration and was going to turn it back on today to see about things. I did three of my windoze updates this week during early morning bonus time and they all went well. No glitches and thankfully so because they were all major upgrades to Win 10 Pro version 2004. I did my last computer this morning It also went well and seemed to go much quicker but this was my main network computer with no wifi.
Fortunately I was able to get all the updates done in the Bonus Zone but I get up early anyway. They totaled almost 14 GB in my hourly history. That's some sick stuff. The windoze data hog strikes again.
After finding your latest message just now I looked at the modem and see they turned on the Web Acelleration, rebooted my modem and cleared codes for me yesterday afternoon. No codes ever since. Good stuff.
Thank you Liz. With all faith I have in you that's built up over the years, I know it's safe to mark this one solved.
I've had the Web Accelation turned off for the duration and was going to turn it back on today to see about things. I did three of my windoze updates this week during early morning bonus time and they all went well. No glitches and thankfully so because they were all major upgrades to Win 10 Pro version 2004. I did my last computer this morning It also went well and seemed to go much quicker but this was my main network computer with no wifi.
Fortunately I was able to get all the updates done in the Bonus Zone but I get up early anyway. They totaled almost 14 GB in my hourly history. That's some sick stuff. The windoze data hog strikes again.
After finding your latest message just now I looked at the modem and see they turned on the Web Acelleration, rebooted my modem and cleared codes for me yesterday afternoon. No codes ever since. Good stuff.
Thank you Liz. With all faith I have in you that's built up over the years, I know it's safe to mark this one solved.
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Good to see, thanks GW. If you have any other concerns with your internet performance, feel free to drop by again!
Good to see, thanks GW. If you have any other concerns with your internet performance, feel free to drop by again!
\n\n
\n\n
Thanks,
\n\n
Liz
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