Forum Discussion

cybercycle1's avatar
cybercycle1
Junior
4 years ago

Web Acceleration Issue

I am on Gen 5 and am experiencing a State Code 30.1.1 (Web Acceleration in backoff state).  I have good signal strength at 111, removed any snow from the dish and rebooted the modem.  System status p...
Performance
  • cybercycle1's avatar
    cybercycle1
    4 years ago
    Liz wrote:

    Good morning cybercycle1,

     

    Thanks for posting, I just ran diagnostics on your site and I see it's currently online with no red flags. I see one device connected via LAN and no wifi devices connected. Is the LAN connected device able to use the internet?

     

    -Liz

    Hi Liz....I had tried to make my initial posting here with a direct connection to the Gen 5 modem, but the service was so degraded that I had to switch to my cell service via a hot spot.  I am now posting while directly connected to Gen 5 modem and find that web acceleration is now up.  The LAN connection works, too.  All I can say is that you have the "magic touch" as usual.  All seems well here now....Thanks and Happy New Year!

Liz's avatar
Liz
Moderator

Good morning cybercycle1,

 

Thanks for posting, I just ran diagnostics on your site and I see it's currently online with no red flags. I see one device connected via LAN and no wifi devices connected. Is the LAN connected device able to use the internet?

 

-Liz

cybercycle1's avatar
cybercycle1
Junior
4 years ago
Liz wrote:

Good morning cybercycle1,

 

Thanks for posting, I just ran diagnostics on your site and I see it's currently online with no red flags. I see one device connected via LAN and no wifi devices connected. Is the LAN connected device able to use the internet?

 

-Liz

Hi Liz....I had tried to make my initial posting here with a direct connection to the Gen 5 modem, but the service was so degraded that I had to switch to my cell service via a hot spot.  I am now posting while directly connected to Gen 5 modem and find that web acceleration is now up.  The LAN connection works, too.  All I can say is that you have the "magic touch" as usual.  All seems well here now....Thanks and Happy New Year!

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Good to hear, cybercycle! You're very welcome. Happy New Year!

     

    -Liz