Forum Discussion

ret2rom's avatar
ret2rom
Freshman
8 years ago

When are bonus bytes used?

When I logged onto my computer this morning at 6 AM I had 100% of my bonus bytes available.  According to the history usage, I used 212 MB (out out of my 1050 MB at 6 AM and another 139 between 6 AM ...
Data Management
  • Liz's avatar
    Liz
    8 years ago

    Hi ret2rom,

     

    Thank you for your patience. The engineer confirmed for me that our graphs account for DST. He also checked in logs from June 9 and did not find anything that would have caused that anomaly you experienced that morning. I've sent you a complimentary token for the inconvenience so you may receive an e-mailed order confirmation for the free token. Please don't hesitate to drop by again if you have additional concerns.

     

     

ret2rom's avatar
ret2rom
Freshman

It seems that daylight savings doesn't apply either because my status meter is still blue (bonus time) until only 7 AM PDT not 8 AM.  After 7 AM itturns to green which seems to indicate being on anytime data.

C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor
8 years ago

It takes DST into account...  Do you happen to live anywhere near where the timezones change?

    • ret2rom's avatar
      ret2rom
      Freshman
      8 years ago

      No, I live in CA.  Not sure why my bonus time is not being applied during the hours it is supposed to be.

      • C0RR0SIVE's avatar
        C0RR0SIVE
        Associate Professor
        8 years ago

        Hrm, this would certainly require Liz to investigate then.

    • Liz's avatar
      Liz
      Moderator
      8 years ago

      Hi ret2rom,

       

      Thank you for your patience. In looking at your account, I see you're on the ProPlus Gen3 plan. In your System Control Center (192.168.0.1), I see this, which indicates to me that your allowance resets at 5am PT and that the "Regular Period" (Anytime Period) ends at 2am PT. I've asked for further clarification, but I if your allowance resets at 5am, I would say that any usage after that would count towards your daily allowance.

       

      -Liz

      • ret2rom's avatar
        ret2rom
        Freshman
        8 years ago

        So when do the bonus bytes get used?  Only between 2 am and 5 am?  I know that my status meter is still blue at 7 am which would seem to indicate that the bonus period is in effect but apparently that is not the case.  This is unfortunately misleading.  And all the support documents seem to indicate that the bonus time should be between 2 am and 8 am local time.  I cannot find anything regarding a shorter bonus time period if you are a Gen 3 user.  Thank you for looking into this and I would appreciate further clarification.