Forum Discussion
When are bonus bytes used?
When I logged onto my computer this morning at 6 AM I had 100% of my bonus bytes available. According to the history usage, I used 212 MB (out out of my 1050 MB at 6 AM and another 139 between 6 AM ...
Hi ret2rom,
Thank you for your patience. The engineer confirmed for me that our graphs account for DST. He also checked in logs from June 9 and did not find anything that would have caused that anomaly you experienced that morning. I've sent you a complimentary token for the inconvenience so you may receive an e-mailed order confirmation for the free token. Please don't hesitate to drop by again if you have additional concerns.
Hi ret2rom,
Just spoke with the engineer and he will investigate into why your Anytime Bytes were being used before 7am on June 9. Your Free Download Zone is 2am -7am your local time. The engineer also cleared up that the "Allowance Resets in..." part on your SCC refers to your monthly billing cycle. "Regular period ends..." refers to when your Anytime Period ends and your Free Download Zone period begins.
Once I hear back from the engineer regarding your unexpected usage on the 9th, I'll let you know.
Since then, has this happened again? Your Anytime Bytes being used before 7am?
Hi Liz,
It is not common for me to be on the computer before 7 AM. However, I was on at 5 AM the other day and I did NOT notice this same problem. Thank you for looking into this for me. One other item of clarification....when I am looking at the usage history graph, are those times local? Do they take into account daylight savings time? Just wanted to make sure of that.
I believe the usage history is in your local time and that we do take daylight savings time into account. I've asked an engineer to confirm, I'll let you know when I hear back.
