Forum Discussion

ret2rom's avatar
ret2rom
Freshman
8 years ago
Solved

When are bonus bytes used?

When I logged onto my computer this morning at 6 AM I had 100% of my bonus bytes available.  According to the history usage, I used 212 MB (out out of my 1050 MB at 6 AM and another 139 between 6 AM ...
Data Management
  • Liz's avatar
    Liz
    8 years ago

    Hi ret2rom,

     

    Thank you for your patience. The engineer confirmed for me that our graphs account for DST. He also checked in logs from June 9 and did not find anything that would have caused that anomaly you experienced that morning. I've sent you a complimentary token for the inconvenience so you may receive an e-mailed order confirmation for the free token. Please don't hesitate to drop by again if you have additional concerns.

     

     

ret2rom's avatar
ret2rom
Freshman
8 years ago

Hi Liz,

 

It is not common for me to be on the computer before 7 AM.  However, I was on at 5 AM the other day and I did NOT notice this same problem.  Thank you for looking into this for me.  One other item of clarification....when I am looking at the usage history graph, are those times local?  Do they take into account daylight savings time?  Just wanted to make sure of that.

 

 

Liz's avatar
Liz
Moderator
8 years ago

I believe the usage history is in your local time and that we do take daylight savings time into account. I've asked an engineer to confirm, I'll let you know when I hear back.