Forum Discussion

cybercycle1's avatar
cybercycle1
Junior
3 years ago

Why is my 50GB plan reduced by 5GB at the start of July?

I am on the Gen5 50GB plan, but today (July 1st) when the usage status would usually show I am starting the month with 50GB's, it now shows my plan is 45GB.  Why was my plan changed or is this an...
Data Management
Plan reduced by 5GB
  • Liz's avatar
    Liz
    3 years ago

    Good morning cybercycle1,

     

    Thanks for posting, I pulled up your account to have a closer look. As maratsade mentioned, there were plan changes and this happened in February.  Back then your 30 GB plan changed to the 45 GB plan, so technically, your usage meter is correct now. 🙂 Looking at a sampling of your bills just prior to Feb 2022 they show you on the 30 GB plan, and afterwards it's the 45 GB plan. Hope that clears things up.

     

    -Liz

maratsade's avatar
maratsade
Distinguished Professor IV
3 years ago

That's so weird. Didn't they increase all 50 GB plans to 75 GB plans?

  • cybercycle1's avatar
    cybercycle1
    Junior
    3 years ago

    Well....I guess they missed my account.  I hope they can get this fixed.

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      3 years ago

      I do too! Very weird.