Forum Discussion

Drivenbytheson's avatar
Drivenbytheson
New Poster
4 years ago

Google wifi points keep dropping

I have multiple google wifi points to cover our home.   I talked with a very good google tech today and he even got on the phone with hugesnet support with me (who was nearly worthless).   The go...
Liz's avatar
Liz
Moderator

Hi Drivenbytheson,

 

I see it's your first post here, so welcome to the community! If you decide to use your own router for wifi, turn off the wifi in the HughesNet modem to avoid any interference. Follow these steps here to get to your HughesNet modem's wifi settings and uncheck "SSID Enable" under each tab (2.4 GHz, 5 GHz, and both guest networks).

 

Hope that helps!

 

-Liz

Drivenbytheson's avatar
Drivenbytheson
New Poster
4 years ago

I followed the instructions correctly. The google tech didn't seem to think that would fully address the issue and it hasn't. Still have the points stopping. Talking to HN support they won't do anything unless I use HN extenders...

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    4 years ago

    You may want to get the booster.

  • Liz's avatar
    Liz
    Moderator
    4 years ago

    Hi Drivenbytheson,

     

    I see you already purchased the HughesNet WiFi Booster, I hope it's working well for you. Here's additional information about the booster. Feel free to post back if you have additional concerns.

     

    Thanks,

    Liz