Hello.. For the last couple of days, we've been seeing seriously degraded performance from our Hughesnet connection. Last night, I had a yellow light on the diagnostics page due to a 30.1.1 state error. I went and reset the MBX connection multiple times, rebooted the modem from the Admin web interface several times, and power cycled the modem a few times. Eventually, it cleared the 30.1.1 error, but our speeds are still consistently very slow. Most websites and apps on our phones are timing out, and podcasts would fail to download this morning during the Bonus Zone time. We've had some snow here lately, but there's nothing on the dish itself.
I had previously had the modem plugged into the battery backed outlet of a true sinewave UPS, and just recently plugged it straight into the wall when I repurposed the UPS. I don't think that should be causing the problems, but perhaps our power needed the conditioning provided by the UPS? That's about the only thing I can think of which might cause the problem.
Is there any way one of the moderators could have corporate ping our device to see whether there's an adjustment needed? I'm happy to provide any input from this end.. Thanks!
I'm glad you found the community, thank you for posting the steps you've already tried so far. I'm running diagnostics on your site right now and so far, so good. I do see the 30.1.1 state codes in your history and am seeing that there was something that happened on your gateway over the weekend that seemed to have caused this. Let me escalate this to our engineers for their input. I'll post back once I have any news to share, instructions, or questions for you.
Your cooperation, patience, and understanding are much appreciated.
Thank you for the reply, and for getting someone to look into it for me. After fiddling with it earlier tonight, I powered the gateway down for at least 15 minutes. After turning it back on, we seem to be doing better. It would still really help to get some certitude regarding the cause of the problem, if possible. We've dealt with this before, but never for such an extended period. It honestly scares me a little, because we opted to buy the hardware outright rather than lease, so I'm worried about what happens if the gateway eventually fails. We've only had the hardware for about 14 months now.
The gateway Liz is speaking of is the gateway for your beam. The signals from your spot beam, and a few other spot beams, are routed through a specific gateway, which is located in a state that is different than yours. The gateway is where your service actually enters the internet. I'm in NY, but my gateway is located in OR.
When you reboot your modem it can put you onto a different "channel" within the beam, which can sometimes fix, at least temporarily, minor issues.
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Hello.. For the last couple of days, we've been seeing seriously degraded performance from our Hughesnet connection. Last night, I had a yellow light on the diagnostics page due to a 30.1.1 state error. I went and reset the MBX connection multiple times, rebooted the modem from the Admin web interface several times, and power cycled the modem a few times. Eventually, it cleared the 30.1.1 error, but our speeds are still consistently very slow. Most websites and apps on our phones are timing out, and podcasts would fail to download this morning during the Bonus Zone time. We've had some snow here lately, but there's nothing on the dish itself.
I had previously had the modem plugged into the battery backed outlet of a true sinewave UPS, and just recently plugged it straight into the wall when I repurposed the UPS. I don't think that should be causing the problems, but perhaps our power needed the conditioning provided by the UPS? That's about the only thing I can think of which might cause the problem.
Is there any way one of the moderators could have corporate ping our device to see whether there's an adjustment needed? I'm happy to provide any input from this end.. Thanks!
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Hello.. For the last couple of days, we've been seeing seriously degraded performance from our Hughesnet connection. Last night, I had a yellow light on the diagnostics page due to a 30.1.1 state error. I went and reset the MBX connection multiple times, rebooted the modem from the Admin web interface several times, and power cycled the modem a few times. Eventually, it cleared the 30.1.1 error, but our speeds are still consistently very slow. Most websites and apps on our phones are timing out, and podcasts would fail to download this morning during the Bonus Zone time. We've had some snow here lately, but there's nothing on the dish itself.
I had previously had the modem plugged into the battery backed outlet of a true sinewave UPS, and just recently plugged it straight into the wall when I repurposed the UPS. I don't think that should be causing the problems, but perhaps our power needed the conditioning provided by the UPS? That's about the only thing I can think of which might cause the problem.
Is there any way one of the moderators could have corporate ping our device to see whether there's an adjustment needed? I'm happy to provide any input from this end.. Thanks!
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Slow or dropping connection","moderationData":{"__ref":"ModerationData:moderation_data:106703"},"body":"
Hi MrCRJP,
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I'm glad you found the community, thank you for posting the steps you've already tried so far. I'm running diagnostics on your site right now and so far, so good. I do see the 30.1.1 state codes in your history and am seeing that there was something that happened on your gateway over the weekend that seemed to have caused this. Let me escalate this to our engineers for their input. I'll post back once I have any news to share, instructions, or questions for you.
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Your cooperation, patience, and understanding are much appreciated.
I'm glad you found the community, thank you for posting the steps you've already tried so far. I'm running diagnostics on your site right now and so far, so good. I do see the 30.1.1 state codes in your history and am seeing that there was something that happened on your gateway over the weekend that seemed to have caused this. Let me escalate this to our engineers for their input. I'll post back once I have any news to share, instructions, or questions for you.
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Your cooperation, patience, and understanding are much appreciated.
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","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:106703_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:106711":{"__typename":"ModerationData","id":"moderation_data:106711","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Rank:rank:5":{"__typename":"Rank","id":"rank:5","position":6,"name":"Distinguished Professor IV","color":"0000FF","icon":null,"rankStyle":"TEXT"},"User:user:29869":{"__typename":"User","id":"user:29869","uid":29869,"login":"GabeU","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2016-01-04T03:00:00.000-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://community.hughesnet.com/t5/s/ssqng67387/images/dS0yOTg2OS0zMzc1aTM2QzZDMjdBOUREQzBFNDg"},"rank":{"__ref":"Rank:rank:5"},"entityType":"USER","eventPath":"community:ssqng67387/user:29869"},"ForumReplyMessage:message:106711":{"__typename":"ForumReplyMessage","uid":106711,"id":"message:106711","revisionNum":1,"author":{"__ref":"User:user:49761"},"readOnly":true,"repliesCount":28,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:106703"},"conversation":{"__ref":"Conversation:conversation:106700"},"subject":"Re: Slow or dropping connection","moderationData":{"__ref":"ModerationData:moderation_data:106711"},"body":"Thank you for the reply, and for getting someone to look into it for me. After fiddling with it earlier tonight, I powered the gateway down for at least 15 minutes. After turning it back on, we seem to be doing better. It would still really help to get some certitude regarding the cause of the problem, if possible. We've dealt with this before, but never for such an extended period. It honestly scares me a little, because we opted to buy the hardware outright rather than lease, so I'm worried about what happens if the gateway eventually fails. We've only had the hardware for about 14 months now.
Thanks again for your help!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2018-11-20T23:25:22.225-05:00","lastPublishTime":"2018-11-20T23:25:22.225-05:00","metrics":{"__typename":"MessageMetrics","views":10015},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:106700/message:106711","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDM5OjF8aW50LDEwNjcxNSwxMDY3MTU","node":{"__ref":"ForumReplyMessage:message:106715"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"641","rawBody":"Thank you for the reply, and for getting someone to look into it for me. After fiddling with it earlier tonight, I powered the gateway down for at least 15 minutes. After turning it back on, we seem to be doing better. It would still really help to get some certitude regarding the cause of the problem, if possible. We've dealt with this before, but never for such an extended period. It honestly scares me a little, because we opted to buy the hardware outright rather than lease, so I'm worried about what happens if the gateway eventually fails. We've only had the hardware for about 14 months now.
Thanks again for your help!","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:106711_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:106715":{"__typename":"ModerationData","id":"moderation_data:106715","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:106715":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:29869"},"id":"message:106715","revisionNum":1,"uid":106715,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:106711"},"conversation":{"__ref":"Conversation:conversation:106700"},"subject":"Re: Slow or dropping connection","moderationData":{"__ref":"ModerationData:moderation_data:106715"},"body":"
The gateway Liz is speaking of is the gateway for your beam. The signals from your spot beam, and a few other spot beams, are routed through a specific gateway, which is located in a state that is different than yours. The gateway is where your service actually enters the internet. I'm in NY, but my gateway is located in OR.
When you reboot your modem it can put you onto a different \"channel\" within the beam, which can sometimes fix, at least temporarily, minor issues.
The gateway Liz is speaking of is the gateway for your beam. The signals from your spot beam, and a few other spot beams, are routed through a specific gateway, which is located in a state that is different than yours. The gateway is where your service actually enters the internet. I'm in NY, but my gateway is located in OR.
When you reboot your modem it can put you onto a different \"channel\" within the beam, which can sometimes fix, at least temporarily, minor issues.
Here's a rough graphic regarding the gateway...
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Good morning MrCRJP,
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It's been a while since we last heard from you, so we will close this thread. I also just ran diagnostics on your site and everything looks fine. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
It's been a while since we last heard from you, so we will close this thread. I also just ran diagnostics on your site and everything looks fine. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.
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