No email, connectivity issue
Worked with Hughes net, xfinity, seem to have a connectivity issue with email! Need a technician! Have no email since being hooked up to Hughes net about a week ago!
Forum Discussion
Hi Tiaduffey, thanks for posting!
After pulling up your account, I ran some diagnostics and currently your equipment is in great condition; I see everything is fully operational, so a technician is not necessary to resolve your issue.
You mention you're able to view some pages, such as Facebook, but based on what you've shared, it sounds like you're only having issues accessing Apple; is there anything else besides Apple you can't access? In addition, you mention your neighbors are also using HughesNet with no trouble, so I would reiterate that it sounds like an issue with Apple.
I would recommend contacting Apple for assistance, they will be more knowledgeable with Apple related products. If you have other concerns, I'd still be happy to address those with you!
Regarding the Comcast app email issue, it appears this has been an ongoing issue since last year: https://forums.xfinity.com/t5/Xfinity-Connect-App/xfinity-connect-app-will-not-open-emails/td-p/2977169
-Brooke
It changes! Can’t open my weather app, can’t use my blink camera, can’t watch a full clip on Facebook,etc etc. it is not Comcast, it is slow speed. I already called them and can’t even get email from their app xfinity connect, they told me to download. Emails come in once in awhile but no body. Come in sometimes on my laptop but not always. Upload is a problem!
Tiaduffey wrote:can’t use my blink camera
Well there's a new piece of information... You didn't mention you had an HD-video capable camera running on your network along-side your Apple devices. Have you tried temporarily removing the camera(s) completely from the wifi to see if that fixes the problem? It may in fact be loading your network down so much that nothing else will work, that is, if it's not eating away at all of your data allowance.
No, just hooked camera up, it’s not the camera, but am taking it off since it does not work. It is my upload speed, eventually mail comes in but no body to it, App Store might work about once a week then quits again! Mail won’t come in at all, then it does but no body. Some things won’t open then they do. Been fighting with this since I got reconnected! Just want it to work. Last year my camera worked fine! Last year everything worked, but mail started not opening. would not open at all, that started in Oct. then I left for the winter. Last year it was only the mail. Would never open. This year will not work consistently for anything! GabeU was going to send my speed tests to you so you could see my Uploads are BAD!!! If it’s not mail it’s App Store or weather apps, or????? Many things have not worked at one time or another. It is not a Xfinity problem, it is my uploads! Please tell me how we can get this to work! Took me from May until just about a week or more ago to get reconnected after they shut my internet down for no reason. Now I have dealt with this since reconnect. Need my mail to work! I should not have to pay when it is not working. Bill I due on and not want to pay if I isnot going to work. Please let me know if anything can be done to fix this issue. I have dealt with Xfinity and it is not a xfinity issue. It is not jut Apple stuff not working! Also I have a neighbor with 3 blinks working on her Hughes net with no problem.
HughesNet has done diagnostics and there's nothing wrong between the modem and the ground station. Therefore, it's something you're using that's loading the system down. We've led you to the post on how to do speed tests and isolation tests in order to figure out where the problem is. We can't do any of that for you and we certainly can't read your mind.
I'm sympathetic, but without you giving us the appropriate feedback (e.g., specific results of tests) on what we ask you to do, I have no idea how to help you. Adding devices and talking about them not working later just confuses the matter even further. I can certainly guarantee 'upload speed' (unless you really mean 'download speed') is not the problem. I can't even figure out how GabeU was going to send anyone the result of your tests, when you've not told him or anyone else how to find them.
