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spydermike's avatar
spydermike
Sophomore
5 years ago

Playon having issues with slow download speed?

I have tried to find a solution to actually be able to use our HNS service for something other than just emial and very light browzing (no videos).  It was suggested here that Playon could be a solution - to download during the early morning so as to have better performance due to less traffic and to not affect our daytime data cap.  I am now working with Playon Tech Support (who have been great) to understand why that is hit and miss.  We are able to download maybe one or two shows and then due to stalls and buffering the recording stops.  This happens to at least 50 percent of the attempts.  Sometimes we have to try several days to download a single one hour show.  Meanwhile, each attempt takes away data from our allotment.  This is all being done after 2am and before 8am.  Ugh.

 

Anyone here have any advise or experience with this?

 

Thanks

79 Replies

  • maratsade's avatar
    maratsade
    Distinguished Professor IV

    When you say "We are able to download maybe one or two shows and then due to stalls and buffering the recording stops" you mean that the downloading stops, right?  Recording happens in the cloud, bypassing your system completely.

     

    POC is sensitive to congestion, so if there is congestion at the time when you try to download, the downloads will slow down or will stop.  Unfortunately congestion can pop up at any time. 

    • spydermike's avatar
      spydermike
      Sophomore

      Hi maratsade,  what I mean is that if I queue three 1 hour shows to record between 2:15am and 7:55am, the forst two shows record fine but the third records only 2 minute of frozen frame and then stops.  I get a message that my video has recorded.  

       

      Playon is researching this.  The same effect happens during peak times like right now when I just tried it for them.

       

      I am not usingPOC.  I have the app on a dedicated Win10 Laptop.

      • maratsade's avatar
        maratsade
        Distinguished Professor IV

        Gotcha. 

        So you have PlayOn Desktop, or do they make a PlayOn Cloud app for PC?  I used to have the PlayOn Desktop app and it was awful.  

         

    • spydermike's avatar
      spydermike
      Sophomore

      I then tried to just queue the one show for the next night, and same thing again, then again the next night.

  • See my post on PlayOn home made today.  I did not find this thread before posting it, but the observations there may be of interest.

    RFB

  • Just got Starlink...initial test show min 120 to 220Mbps down, 18Mbps up and 18ms latency.  My need for Playon as a crutch is over.

  • Not even close...about 2000 satellites up there now I think.  I think you are referring to a single launch of about 50 satellites that went up when the flare hit and some /most of those were affected before they were positioned.  The service is working fine as far as we can tell.  We are getting over 100 times better speed not to mention the much improved latency.  The way it should be. 

     

    Oh, and I installed the system in about 10 minutes as the antenna assembly self aligns.  

    • MarkJFine's avatar
      MarkJFine
      Professor

      Knew the dish 'electronically steered' itself. I would think it almost had to given the elliptical orbit.

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I have tried to find a solution to actually be able to use our HNS service for something other than just emial and very light browzing (no videos).  It was suggested here that Playon could be a solution - to download during the early morning so as to have better performance due to less traffic and to not affect our daytime data cap.  I am now working with Playon Tech Support (who have been great) to understand why that is hit and miss.  We are able to download maybe one or two shows and then due to stalls and buffering the recording stops.  This happens to at least 50 percent of the attempts.  Sometimes we have to try several days to download a single one hour show.  Meanwhile, each attempt takes away data from our allotment.  This is all being done after 2am and before 8am.  Ugh.

 

Anyone here have any advise or experience with this?

 

Thanks

","body@stringLength":"936","rawBody":"

I have tried to find a solution to actually be able to use our HNS service for something other than just emial and very light browzing (no videos).  It was suggested here that Playon could be a solution - to download during the early morning so as to have better performance due to less traffic and to not affect our daytime data cap.  I am now working with Playon Tech Support (who have been great) to understand why that is hit and miss.  We are able to download maybe one or two shows and then due to stalls and buffering the recording stops.  This happens to at least 50 percent of the attempts.  Sometimes we have to try several days to download a single one hour show.  Meanwhile, each attempt takes away data from our allotment.  This is all being done after 2am and before 8am.  Ugh.

 

Anyone here have any advise or experience with this?

 

Thanks

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me!"},"localOverride":false},"CachedAsset:text:en_US-shared/client/components/common/QueryHandler-1739990369000":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/common/QueryHandler-1739990369000","value":{"title":"Query Handler"},"localOverride":false},"ModerationData:moderation_data:131267":{"__typename":"ModerationData","id":"moderation_data:131267","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:131267":{"__typename":"ForumReplyMessage","uid":131267,"id":"message:131267","revisionNum":1,"author":{"__ref":"User:user:21490"},"readOnly":false,"repliesCount":72,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ThirdParty"},"parent":{"__ref":"ForumTopicMessage:message:131266"},"conversation":{"__ref":"Conversation:conversation:131266"},"subject":"Re: Playon having issues with slow download 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When you say \"We are able to download maybe one or two shows and then due to stalls and buffering the recording stops\" you mean that the downloading stops, right?  Recording happens in the cloud, bypassing your system completely.

 

POC is sensitive to congestion, so if there is congestion at the time when you try to download, the downloads will slow down or will stop.  Unfortunately congestion can pop up at any time. 

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When you say \"We are able to download maybe one or two shows and then due to stalls and buffering the recording stops\" you mean that the downloading stops, right?  Recording happens in the cloud, bypassing your system completely.

 

POC is sensitive to congestion, so if there is congestion at the time when you try to download, the downloads will slow down or will stop.  Unfortunately congestion can pop up at any time. 

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Hi maratsade,  what I mean is that if I queue three 1 hour shows to record between 2:15am and 7:55am, the forst two shows record fine but the third records only 2 minute of frozen frame and then stops.  I get a message that my video has recorded.  

 

Playon is researching this.  The same effect happens during peak times like right now when I just tried it for them.

 

I am not usingPOC.  I have the app on a dedicated Win10 Laptop.

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Hi maratsade,  what I mean is that if I queue three 1 hour shows to record between 2:15am and 7:55am, the forst two shows record fine but the third records only 2 minute of frozen frame and then stops.  I get a message that my video has recorded.  

 

Playon is researching this.  The same effect happens during peak times like right now when I just tried it for them.

 

I am not usingPOC.  I have the app on a dedicated Win10 Laptop.

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Gotcha. 

So you have PlayOn Desktop, or do they make a PlayOn Cloud app for PC?  I used to have the PlayOn Desktop app and it was awful.  

 

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Gotcha. 

So you have PlayOn Desktop, or do they make a PlayOn Cloud app for PC?  I used to have the PlayOn Desktop app and it was awful.  

 

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I then tried to just queue the one show for the next night, and same thing again, then again the next night.

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I then tried to just queue the one show for the next night, and same thing again, then again the next night.

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See my post on PlayOn home made today.  I did not find this thread before posting it, but the observations there may be of interest.

RFB

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See my post on PlayOn home made today.  I did not find this thread before posting it, but the observations there may be of interest.

RFB

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BobNBend , the OP is using PlayOn Cloud, not PlayOn Home. 

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 , the OP is using PlayOn Cloud, not PlayOn Home. 

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Just got Starlink...initial test show min 120 to 220Mbps down, 18Mbps up and 18ms latency.  My need for Playon as a crutch is over.

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Just got Starlink...initial test show min 120 to 220Mbps down, 18Mbps up and 18ms latency.  My need for Playon as a crutch is over.

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Thought half their constellation burned up in the last solar flare. Interesting.

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Thought half their constellation burned up in the last solar flare. Interesting.

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Not even close...about 2000 satellites up there now I think.  I think you are referring to a single launch of about 50 satellites that went up when the flare hit and some /most of those were affected before they were positioned.  The service is working fine as far as we can tell.  We are getting over 100 times better speed not to mention the much improved latency.  The way it should be. 

 

Oh, and I installed the system in about 10 minutes as the antenna assembly self aligns.  

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Not even close...about 2000 satellites up there now I think.  I think you are referring to a single launch of about 50 satellites that went up when the flare hit and some /most of those were affected before they were positioned.  The service is working fine as far as we can tell.  We are getting over 100 times better speed not to mention the much improved latency.  The way it should be. 

 

Oh, and I installed the system in about 10 minutes as the antenna assembly self aligns.  

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Knew the dish 'electronically steered' itself. I would think it almost had to given the elliptical orbit.

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Knew the dish 'electronically steered' itself. I would think it almost had to given the elliptical orbit.

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