Forum Discussion
EBB not being applied
Hughsnet wont apply my EBB they say without an email from the EBB with a approval number. I have the application saying approved. Im not sure what they want from me.everyone i talk wirh at hughsnet s...
I totally agree with you Deejay1214. I have called 5 times and they keep telling me my apllication number is not valid or expired. I have also talked to EBB three times and they tell me it's the internet provider (HughesNet) not putting the number in right.
The last rep. at Hughes Net didn't even ask for the number but I had to answer all kinds of personal questions. Do they need an ounce of blood too? Now Hughes Net is telling me the application phone number is not what is on the account. ?????
The EBB is for a household. I think they just keep coming up with excuses so they don't have to apply the discount. I'm past the point of fustration and looking into reporting them .
" I think they just keep coming up with excuses so they don't have to apply the discount. I'm past the point of fustration and looking into reporting them ."
They are following federal law. Maybe they have a different number on the account than the one you used for EBB. If the law requires the numbers to match, they will need to match before you can proceed.
Hughes Net obviously have not helped and/or are avoiding me now I was corresponding with Liz and now it's not allowing me to do that (says I'm over my contact limit with her) and my thread has been locked so I can no longer post/reply to it. I also emailed Liz with no response again. I have been in contact with EBB three times now and they are telling me that all I need to provide Hughes Net is the the approved ID number, service address and last 4 of my SS. How hard is that? The last Hughes Net rep. I talked to didn't even ask for the approved ID number as I told him he needed it. Hughes Net is making this is very, very, very difficult and how would you know if they are following the law? Obviously something is fishy.
"how would you know if they are following the law? "
I am familiar with how this works.
If your familiar with how it works then please explain to me what the issue is of getting this applied my account.
I believe I have been far more than understandable and patient. The nomore contact from Hughes Net throws up red flags for me as I have been a customer for over 7 years and a person would think Hughes Net would really put in effort into helping us get this applied to our account.
