Thank you for reaching out to us. I apologize you feel misinformed. I will further investigate this for you. Your cooperation, patience, and understanding are much appreciated.
Yeah, that sucks...
Sounds like you did similar to what I did, listened to the rep without varifying their own facts. About the only thing that will be worth it is to take some of your tax return and use it to pay the cancellation fee. It sucks but it'll get you away from hughesnet and onto a better service sooner then later.
Hughesnet does not support gaming so the xbox's wont do so well with the huge latency hughesnet offers it's customers. For gaming ideally you want a ping of 50ms or less, I dont think I've seen less then 4000ms from hughesnet service. The data plans are a joke so you dont have to worry about being throttled if you run out of data, its the same speeds if you have data or not.
If you can, get on a dsl with at&t. They are not very fast but tons faster and more reliable then hughesnet. If thats not an option look for services that utilize fiber optics or radio's because once again, faster and more reliable and very cheap compared to hughesnet if not the same cost for better service.
Only reason why I'm still here in data purgatory (hughesnet) I'm awaiting for a service to finish being setup in my area offered by velocity, they offer faster speeds (150Mbps) with no data cap for the same cost as hughesnets basic package (cheapest service available)
I started with hughesnets premium service (best money could buy) and was disappointed. I talked to reps and met with the techs and came to the same conclusion that the service I was being provided is what I'm supposed to have. So I asked to be dropped to their cheapest service plan or maybe one of their hidden plans that was dirt cheap and guess what.... My service did'nt change... I have the same speeds now on their cheap plan as I had on their premium plan and still when the data runs out the speeds dont change at all... But that could have something to do with the dish being pointed at my roof instead of the sky but the two techs that came out they both said thats how it should be... Lol I know thats **bleep** but I'm done putting effort and money into a service that does not deliver... I got two months and cant wait to be done...
So I asked to be dropped to their cheapest service plan or maybe one of their hidden plans that was dirt cheap and guess what.... My service did'nt change... I have the same speeds now on their cheap plan as I had on their premium plan and still when the data runs out the speeds dont change at all...
All Gen5 plans offer the same service. The only difference is the amount of Service Plan Data offered with each plan.
Gen4 plans, OTOH, had different up to speeds between higher and lower plans, though people often saw the same, regardless of the plan. My Gen4 plan (15GB) offered up to 10Mbps. I was seeing 30Mbps regularly, as were some on the largest Gen4 plan. My folks's Gen4 plan (10GB) gave the same thing, though their speed has dropped a little since they got it.