Re: Software update? - Hughesnet Community

GabeU · ‎03-29-2020

Anyone else seeing this software download? It's been like this since I plugged the modem in about an hour ago. I noticed it last night after I had some intermittent issues for a couple of hours. They started around 10:30PM EST or so, then cleared up a little after midnight. By the time I shut the modem off around 3:00AM, it was still showing this. I had planned on leaving it plugged in just in case it was a legitimate software update, but I forgot and unplugged it like I normally do every night.

I was just curious.

maratsade · ‎03-29-2020

I just checked and mine says "up to date."

@GabeU wrote:
Anyone else seeing this software download? It's been like this since I plugged the modem in about an hour ago. I noticed it last night after I had some intermittent issues for a couple of hours. They started around 10:30PM EST or so, then cleared up a little after midnight. By the time I shut the modem off around 3:00AM, it was still showing this. I had planned on leaving it plugged in just in case it was a legitimate software update, but I forgot and unplugged it like I normally do every night.

I was just curious.

GabeU · ‎03-29-2020

@maratsade wrote:
I just checked and mine says "up to date."

Interesting. What do you see for your three software versions here?

I'm showing...

maratsade · ‎03-29-2020

Same as you.

@GabeU wrote:

Interesting. What do you see for your three software versions here?

GabeU · ‎03-29-2020

Well that's disheartening. Maybe my modem is going batty.

Maybe it just needs to be reset or something, but I'll ask tomorrow if it's not back to normal by then.

maratsade · ‎03-29-2020

Hopefully it's nothing; I hope they can check it tomorrow. Did you try rebooting it from the SCC?

GabeU · ‎03-29-2020

@maratsade wrote:
Hopefully it's nothing; I hope they can check it tomorrow. Did you try rebooting it from the SCC?

Yep. I did so last night. I haven't tried again today, but I will later.

Everything's good in the diagnostics, so why it's taking so long to finish is a mystery. When I boot my modem that update usually takes only three minutes or so, then it's done. I don't get it.

maratsade · ‎03-29-2020

Could you leave it on overnight, to see if it updates?

GabeU · ‎03-29-2020

@maratsade wrote:
Could you leave it on overnight, to see if it updates?

If I remember this time. 😛

I imagine if it hasn't finished by the time I turn it off, however, it wouldn't matter. Still, I'm going to try to remember to leave it on.

GabeU · ‎03-29-2020

Well, I just power cycled the modem, though only because my power went out. I hate wind storms.

After fifteen minutes of being back on, it's still the same.

maratsade · ‎03-30-2020

Carp. I hope the mods can figure out what's going on.

GabeU wrote:
Well, I just power cycled the modem, though only because my power went out. I hate wind storms.

After fifteen minutes of being back on, it's still the same.

GabeU · ‎03-30-2020

@maratsade wrote:
Carp. I hope the mods can figure out what's going on.

After waiting the weekend and it still being the same today, I started a topic in Tech Support so that the reps can have a look when they have time.

MrBuster · ‎03-30-2020

@GabeU wrote:
@maratsade wrote:
I just checked and mine says "up to date."
Interesting. What do you see for your three software versions here?

I'm showing...

I have an upgrade a while back that changed it to this:

This changed the numbers for the IPGW so I have seen 1201-1204,1406-1308,1409-1412 so far. This is probably rolling out based on beam/gateway since I have seen another post with IPGW that look like this. This change seemed to improve performance a little bit from a subjective point of view.

There seemed to an accidental(?) update on 3/16 that was reverted, but it seemed to work for the short time after that upgrade before it was reverted. I only grab logs once a day to track usage by device since I am too cheap to buy a fancy WIFI router so I do not have any information other than two software upgrades with no change like the second was a revert.