Speed
New to Hughesnet. Swapped provider because of advertised 25mbps. So far a joke. I'm sorry already and when I called support my disappointment only escalated. Don't think I'll recommend. Is there a gra...
Forum Discussion
Where you able to cancel or was the speed issue resolve? Wanting to know because I was told I could cancel within 30 days. So far I have never received good download speeds during daylight hours - lots of data left. After spending a couple hours in chat and on the phone nothing improved. I have great in the middle of the night download speeds - so I am assuming there are too many customers using the same beam. Which means the support staff can not solve the problem.
There is no 30 day cancellation period. The 24 month commitment is in effect the minute your service goes live. If you were told during the sales call that you have a 30 day cancellation period and you wish to do so, you should start a new topic in the "My Account and Billing" section and request a sales call review so that they can determine whether this is the case. Without doing this you'll have no recourse and there will be an Early Termination Fee if you go to cancel your service.
If you would like to troubleshoot the speed issue, I suggest contacting Remy at the link he gave and provide him the information requested to move forward.
No, I didn't try to cancel. I wasn't told that I could cancel within 30 days. I'm not even there now. It (Hughes service) is at a summer home up north. I won't be using it until next summer. Maybe by then the service will have improved. I use it mainly for television. The internet part works fairly well for my needs as in email, shopping and banking. The TV though is really slow and I used up my 20 in 5 days. Guess I'm stuck. But, I only use it for about 4 months a year. I'll just chalk it up to having expensive internet.
Thank you for answering my questions. I am trying to decide whether I can expect to get improved download speeds, the type of support Hughesnet can provide and whether I can live with the slow speeds during the day. So your input is valuable.
I notice GabeU thought my question was not reliavant here where I already had an open dialog in the tech support area and critized me for not responding to a message there on Thursday. I was slow in response because of the confusion I had with the link did not sucessfully respond until Friday afternoon which by that time support staff was probably already off work. The link was private therefore GabeU would not know I had responded unless he talked directly to Remy or just assumed I hadn't.
Here's hoping someone will very quickly help you with your issues, Debi.
If you only use it 4 months per year, you could suspend it for a few months and save money:
https://support.hughesnet.com/en/faq/account_billing/what-seasonal-suspension
armwva wrote:
But, I only use it for about 4 months a year.
I can't suspend untill my 90 days are up (Dec 2) But I was told I could suspend for as much as 9 months. Reading from the link you sent, I can only suspend for 6 months. I was told that by the guy from Frontier who put me onto Hughes, and then again by the Hughes agent on the phone that I could suspend for 9 months. But I do see it in writing, so again, will have to live with what I signed up for. I'll tough it out and change when possible if it's not satisfactory at the time. No use causing stress over something I probably can't control. Too old for that.
