Forum Discussion

eco's avatar
eco
Junior
11 months ago

Gen 6 Speed Lost After 2.4. 24

I had Gen 6 installed on 1.13.24 . It has been great, with speeds at or above 12mps until 2.4.24 , we did have rain, this didn't affect the speeds before. On 2.4.24 later in the day, we had winds, some good gusts. I noticed buffering, and my financial sites would not load, other sites very slow to load. As can be seen below, the degradation of my speeds . I have had Gen 6 less than one month. If I need a service call due to a problem with a recent instillation, would I be charged for it?

I am was not having a heavy weather event during the last four speed tests,just clouds no rain. I looked at Texas, no storms there, or in Maryland. Is it just me, or a larger problem?

Thanks

Performance
speed
  • eco's avatar
    eco
    10 months ago

    Damian-

    I see my performance is great 🙂

    02/12/2024 07:43 AM
     
    32085
     
    1554
     
    Yes

     

    Thanks 🙂

     

    • Damian's avatar
      Damian
      Moderator
      11 months ago

      eco,

       

      Thank you for reaching out again and I am sorry to see this. I am unsure as to exactly why you are still receiving slow speeds. The equipment is reporting as fully operational but your speeds are low. Your signal quality for the dish is great as well. I do see the modem is currently reporting cloud coverage and rain which can definitely degrade the service in the form of slow speeds and intermittent connectivity. Once the weather is reporting as clear (no longer cloudy), I can perform some commands on the modem remotely to re-associate. If I perform this now when skies are still cloudy, it will make things worse as it may lose communication completely.  

       

      As far as having a tech come out when there are no issues being reported on our system, it may count as "customer requested" which would mean you would have to cover the cost. Hopefully the commands I perform help your issue.

       

      -Damian  

      • eco's avatar
        eco
        Junior
        11 months ago

        Damian- Thank You for your reply. I just performed a test-275 kps.

        As far as clouds causing such a degradation of the signal, I know this is the usual fall back reason, but it doesn't fly.

        When my Gen 6 was installed, it was cloudy, raining. A speed test immediately was over 12mps.I had great speeds in rainy conditions until the wind event last nite, the weather in California was a National news story. We had 40+ mph gusts . My summation is the aim of the dish is off, due to wind. This then would be an installation problem, the dish was not tightened properly in it's installation - my opinion.  Is there no way to check the aim of the dish? We will not have consistent clear skies until next Monday , perhaps the re-association can be performed then? I will request the re association next Monday Thanks