Very poor internet service

[rick3829]

I had my internet installation done on Friday Sept. 6. My previous service was through CenturyLink and was at 1.5Mbps. CenturyLink did not have any option for me to upgrade and recommended HughesNet. I was told speeds would be up around 40Mbps and only 1 time and during installation has it reached that level. There are many times I get a "No Internet Service" when trying to open my home page. I run speed test often and usually I get from 11-15Mbps but I can't tell the difference between what I had before. For what I'm now paying, I expect more. Is the dish aligned correctly??? Very dissapointed!

[skid5150]

Try using https://testmy.net/ to get more actual speed results. 

 Also check the System Control Center  http://www.systemcontrolcenter.com/#!/home/status to see State codes and issues.

If you don't have 0.0.0 as the state code first thing i do is a reboot of the modem. Sometimes it takes a couple of times.

On the full reboot make sure you disconnect the power from the modem for at least a minute before applying power back on. 

If you are getting bad codes then equipment issue or an alignment issue too. 

Suggest posting this issue on the https://community.hughesnet.com/t5/Tech-Support/bd-p/TechSupport board.

[GabeU]

Sooooo, just complaining instead of actually asking for support?

Okay. 🤷🏻‍

[maratsade]

@rick3829 , that's a very frustrating situation.  I suggest that you post a description of your problem, with as much context as you can provide, in the Tech Support section, like @skid5150 suggested.   Just click the +Start a topic button.   The reps, who are super helpful, won't reply to you in the General Discussion section. 

[rick3829]

I'll do that but I've already worked with the tech support via email and all I get is the run around and no solution. They're not willing to come out and assist. I can't even watch some YouTube videos without a pause- too slow.

[maratsade]

@rick3829 

I'm sure you're in no mood to keep working on this, given your below par experience so far, but give the reps on this site a chance. They're corporate reps, and from what I've seen here, they seem to have more authority and more reach than the email/phone reps. They're not here 24/7, so an answer may not be immediate, but they are very helpful.  I hope things improve for you.