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Worst service ever!!!

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New Poster

Worst service ever!!!

I was just told that I used 40% of my service in one day with 2 things running. Service in itself is terrible. I can't watch anything do to slow or no internet service. Hughesnet company are a bunch of crooks screwing over thier customers. I think it is time to spread the word and stop other people from using this crappy internet service. I also suggest we all should be calling the better business bearu. 

14 REPLIES 14
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Distinguished Professor III

Re: Worst service ever!!!

Hughesnet sells you a data package; how the data is used is under your control, not theirs.  Something or someone connected to your network is using the data. Maybe you should install a monitor (such as Glasswire) to see what's using the data.  Streaming can use a lot of data, sometimes more than 1GB per hour. Even if the file is buffering, data is still being used 

 

Not sure what you think you'll get from calling the agency, as it is not a government agency and all it does is serve as a middleman between customers and companies. It has no other authority whatsoever. 

 

You also have the option to cancel the service at any time if it doesn't work for you. Maybe another company would work better for you. 

 

Unhappy4 wrote:

I was just told that I used 40% of my service in one day with 2 things running. Service in itself is terrible. I can't watch anything do to slow or no internet service. Hughesnet company are a bunch of crooks screwing over thier customers. I think it is time to spread the word and stop other people from using this crappy internet service. I also suggest we all should be calling the better business bearu. 


 

 

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Distinguished Professor IV

Re: Worst service ever!!!

@Unhappy4 

 

You and your devices using 40% of your data in one day without you being aware of that fact doesn't make HughesNet "a bunch of crooks screwing over their customers" any more than it does Exxon when someone buys a tank's worth of their gas, burns through half of it on a Sunday drive, and doesn't have enough to last through the rest of the week.  Instead of blaming the provider for something you and/or your devices did it would behoove you to start learning about when, how and how much data is used for each manual and automatic activity that you and your devices perform.   

 

The following two threads may help in that endeavor.

 

https://community.hughesnet.com/t5/Tech-Support/Understanding-data-usage-data-loss-and-connection-pa...

 

https://community.hughesnet.com/t5/Tech-Support/HughesNet-Data-Management-Tips-n-Tricks-How-To-Elimi...


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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New Poster

Re: Worst service ever!!!

Did I mention they installed a device that was broken and I can't get more than 5 minutes of internet before it freezes. I had 2 devices going, one a phone and the other my tv. you obviously think that is ok but I don't and have complained a few times and get broken promises.  One can call themselves a professor but it doesn't mean you are one!

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New Poster

Re: Worst service ever!!!

They want $400 to end my contract for a service I am not getting. You must be rich and think $400 is easy to throw away so good for you rich man! I don't!!!!

 

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Distinguished Professor IV

Re: Worst service ever!!!


@Unhappy4 wrote:

Did I mention they installed a device that was broken and I can't get more than 5 minutes of internet before it freezes. I had 2 devices going, one a phone and the other my tv. you obviously think that is ok but I don't 


Buffering during streaming does not mean anything is "broken". 

 


@Unhappy4 wrote:

and have complained a few times and get broken promises.   


You could always use this SUPPORT COMMUNITY for its intended purpose, which is SUPPORT, rather than making bombastic claims and complaining.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro
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Distinguished Professor III

Re: Worst service ever!!!

You're correct, the ETF is $400 if you break the contract during the first 3 months of service. After that, it goes down by $15 every month.   

 

You say you'd be throwing away this money, but have you thought that  you'd be throwing away considerably more than that if you remained with a service that doesn't work for you?

 

You could stick around, post your case under Tech Support, and see if you can get a better experience ny working with the people in this community.  You may have to adjust your expectations, though, to the reality of satellite internet. 

 

 

Unhappy4 wrote:

They want $400 to end my contract for a service I am not getting. You must be rich and think $400 is easy to throw away so good for you rich man! I don't!!!!

 


 

 

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New Member

Re: Worst service ever!!!

I am experiencing the exact problem!  


 

 

 

Unhappy4 wrote:

I was just told that I used 40% of my service in one day with 2 things running. Service in itself is terrible. I can't watch anything do to slow or no internet service. Hughesnet company are a bunch of crooks screwing over thier customers. I think it is time to spread the word and stop other people from using this crappy internet service. I also suggest we all should be calling the better business bearu. 


 

 


 

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Distinguished Professor III

Re: Worst service ever!!!

Mimi, HughesNet sells you a data package but they don't use the data for you; that's not under their control.  You can definitely find out what's using your data by installing data trackers like the free Glasswire (available for Windows and Android).  Give it a try if you can. 

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Distinguished Professor IV

Re: Worst service ever!!!

@Mimi1 

 

In addition to the Glasswire mentioned by maratsade, many devices have built in data usage monitoring apps/programs.  This is especially important for those devices that can't utilize Glasswire.  

 

Also, in case it may help, you can see your currently connected and disconnected devices on this modem page.  The "disconnected" devices are those that were connected, but are no longer, since the last time the modem was plugged in/powered.  When the modem is unplugged or loses power, the logs are erased.  This information can be helpful when there are devices connected, and still using data, that may have been forgotten about.


Ryzen 5 3400G | MSI B450M Pro-M2 MAX | 16GB Corsair Vengeance DDR4 3000 | XPG SX8200 Pro 512GB NVMe | Windows 10 Pro