The Better Business Bureau is not a government agency, and companies who voluntarily join this commerce association have no obligation to resolve or even address your claims, especially if they're unreasonable.
As for being a fool, only you can know that. Maybe you should have read the scads of information available on the HN website, and read the subscriber agreement as well, so you would have known the limitations of the service before subscribing.
If you don't like the service, you can always unsubscribe; you're not being held at gunpoint. Do the math; getting out of the contract might be cheaper for you than continuing to give money to a company you don't care for.
I agree with you and know many who do as well. These idiots saying that its not are fools and probably bots they put here to shame people who don't like their service. I was a fool for believing their BS claims from the start. Fool me once shame on you, but you won't fool me twice. At the end of this foolish contract and all the wasted money I am out of here and have sent a claim to the Better Business as well. Good riddance HughesNet liars.
I know exactly what you mean, these new models that go on about their "tensor units" and their "teraflops" are making a fool of me all the time. Just the other day, one of these slick talking bots dropped the comment "you know what they say about vacuum tubes...." -- sure, in my day we didn't have FPUs, but we were able to make do with integers.
Since the remains of a hurricane blew through two weeks ago, I have been getting signal drop out at times, and so I made a post describing the issue a few days ago in the "Tech Support" section and they sent a technician out yesterday. I had a loose wire on the dish where the screw part had come partly undone and the seal ring was dropped down hanging on the wire which let water in. The tech saw it right away and changed out the wire and tightened things up. So far it seems the signal dropout has stopped because it has not happened since so I am hoping for the best.
So if you are experiencing a problem or malfunction, even if it is something minor like a loose screw, I would recommend trying for some assistance like I did.