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Return of purchased Gen5 equipment?

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GabeU
Distinguished Professor IV

Return of purchased Gen5 equipment?

I had a friend who is thinking of signing up for Hughesnet ask me about the contracts and ETFs, and the returning of equipment.  I could answer the questions about the ETF and the returning of leased equipment, but when it came to purchased equipment I didin't know and couldn't find anything.  

 

Is purchased equipment ever returnable and refundable, even if at a reduced or prorated amount?  

1 ACCEPTED SOLUTION
Liz
Moderator
Moderator

Hi Gabe,

 

Thanks for posting, good question. I don't have all the details, but in short, yes, purchased equipment can be returned (within 30 days of activation) for partial credit.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

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2 REPLIES 2
Liz
Moderator
Moderator

Hi Gabe,

 

Thanks for posting, good question. I don't have all the details, but in short, yes, purchased equipment can be returned (within 30 days of activation) for partial credit.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

GabeU
Distinguished Professor IV

Ah.  Thank you for that info.  I was relatively sure that there would be a time limit on its return if it was even allowed, and it being a partial credit makes sense.  Thanks again.