100gb plan - Hughesnet Community

Daniel34 · ‎04-04-2023

I upgraded to the fusion 100gb plan the other day and it showed up on my plan details. But today when I logged in to my account it saying fusion vsat 30gb. Why is this?

Remy · ‎04-04-2023

Daniel34,

Thanks for reaching out! Upon doing some research, it doesn't seem there's any reports of an ongoing similar issue. Are you currently accessing this from the HughesNet mobile app? If so, we recommend attempting to log out and then log back in to see if the change is made.

After looking into your account, it seems you are indeed on the 100GB plan, so you don't have to worry about that. It is likely a visual glitch that we'd like to get fixed for you! You are able to confirm this by accessing the SCC at http://systemcontrolcenter.com!

Thanks,

Remy

Daniel34 · ‎04-04-2023

So I logged out and back in on the app and it fixed that issue and when I clicked system control center on the home page it shows no usage at all and on system status is says usage remaining unlimited.