Forum Discussion
12.1.9 -- A transmit problem has occurred
First problem I am having is our internet service has been very poor over the past few weeks. Our 2g internet has been very slow and has become difficult to use. Second problem is that our 5g interne...
Hi rossalissalove,
Thank you for your patience while your case was worked. I pulled up your account and I see that Wade has already issued a dispatch to replace the radio and modem. Your Dispatch is currently scheduled for Thursday, Jun 28, 2018 between 02:00 PM-05:00 PM. I'll privately message you your local tech's contact info so that you can coordinate if that time does not work out for you.
Hi Ross, Welcome to the community! I have located your account and have begun running diagnostics on your equipment, and currently everything looks good. With regards to the 12.1.9 state code, the quality of the power source can cause intermittent connectivity and that state code. Is the HughesNet plugged into a surge protector? Temporarily plug the modem into a wall outlet and see if the 12.1.9 and disconnects go away.
-Wade
The modem is plugged directly into the wall outlet and has been for a while. And in regards to the 5g issue, our devices have been able to use it and connect to it up until a few weeks ago when the 5g disappeared and we have not changed devices so it's not an issue of our devices.
Is it possible that the 5Ghz WiFi was somehow turned off in the modem? To make sure it's on, go here, then click on WiFi Settings on the left. Use admin as the password, then check to make sure that the SSID Enable and SSID Broadcast boxes are checked for the 5Ghz radio. Also, click on Advanced Setup on the left, then Wireless, and make sure that the 5Ghz Frequency Band box is checked.
I checked all the boxes under the wifi and advanced settings and all of the boxes you mentioned were all checked but our 5g still won't show up. But it looks like our 2g internet is finally working better.
