Forum Discussion

Lost1wing's avatar
Lost1wing
New Poster
6 years ago

4gb upload data every day every month. How can I stop it?

I run out of data in the first week. Hughesnet shows 4gb of data upload every day. No idea what it is.
Data Management
  • GabeU's avatar
    GabeU
    6 years ago

    Lost1wing 

     

    There are different programs/apps that can be used, depending on the device, to determine how much data is being used by that device.  What devices do you have connected to HughesNet?

     

    You can see what devices are currently connected, and what devices were connected, but are no longer, since the last time the HughesNet modem was powered up, here.

     

    Edit:  BTW, an upload like that, and every day, sounds like it may be something related to the cloud.  Do you use the cloud to save your data?

Lost1wing's avatar
Lost1wing
New Poster
I must apologize for my rant. I saw 0 data remaining but I guess I bought tokens, that are all still there. Now I need to see what device is the culprit.
Hardy's avatar
Hardy
Moderator
6 years ago

Hello Timothy,

  Welcome to the community and thank you for posting. I will certainly be glad to help out. After running diagnostics on your account, I can see we will need to get a tech out there to make some adjustments. Please see your private messages for further assistance.

Thanks,

Felicia

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    6 years ago

    Lost1wing 

     

    Though I don't like to speculate, it sounds like there may be an alignment or radio issue (the tech visit being required), which can definitely cause the dropped packet issue mentioned.  That can increase the data usage considerably.   

     

    I hope the site visit goes well.  :)   

    • Hardy's avatar
      Hardy
      Moderator
      6 years ago

      Timothy,

      It's been a while since we last heard from you, so we will close this thread. If you still have concerns, please start a new thread and include a detailed explanation so we can better assist you.

      Thanks,

      Felicia