Forum Discussion
ATA modem is failing every day
Its close to two years that been using the HughesNet Voice service. It has been reliable for the most part. I suspect the InnoMedia ATA is beginning to fail, or possibley the HN2000. Failier has b...
Good morning Bob,
Thank you for the MAC address! Please powercycle the ATA (unplug and replug after waiting 30 seconds) and you should have dialtone.
-Liz
Thanks for checking, Bob. I'm sending you a replacement ATA. Please let me know how that works out for you.
-Liz
Hey Liz,
Today at 1:35 Eastern, I received the new ATA delivery. Thanks.
At 2:40 E the phone ragg and I answered the long distance call from my TN sweetie.
The ATA crashed in a few minutes.
Then I opened the box, unpacked the new ATA, made the connections, and the new ATA never completed the connection.
Went to the System control center to check my network status.
Presently the new ATA is connected, My status is Degraded and throttled,
powered down the new ATA twice, no Dial tone. New ATA and new cable.
perhaps today is not a good day to troubleshoot. :smileysad:
Additional info,
The system control center says
The new ATA was connected 12/09/2021 19:56:14 UDT
HT 2000 powercycle reboot 12/09/2021 20:42:59
Hi Bob,
Glad the ATA got there quickly. Please let me know the MAC address of the new ATA so it can properly activate.
-Liz
