ATA modem is failing every day

[kitnbob]

Its close to two years that been using the HughesNet Voice service.

It has been reliable for the most part.

I suspect the InnoMedia ATA is beginning to fail, or possibley the HN2000.

Failier has been  a daily occurence.

I have been rebooting the ATA to establish dialtone.

Please check for problems from your end to find the part that is failing.

Thanks,

  -bob

[Liz]

Hi Bob,

Thanks for reaching out. Loss of dialtone can be caused by a loose connection. Is the ethernet cable connecting the ATA to the modem on both ends securely seated? If loose, try replacing the ethernet cable to see if you notice improvement and please let me know.

-Liz

[kitnbob]

HI @Liz,

Thanks for the reply.

I jiggled both ends and it seems secure.

Does the ATA heat up with continuous use.

I admit,

I have been having extended phone calls recently,

because I went to a 50th High School reunion in Oct

I have been doing some "catching up" with an old HS sweetheart.

Talking on the phone for hours like we did 50 yrs ago.

Steamy conversations.

 -bob

[Liz]

Thanks for checking, Bob. I'm sending you a replacement ATA. Please let me know how that works out for you.

-Liz

[kitnbob]

Hey Liz,

Today at 1:35 Eastern, I received the new ATA delivery. Thanks.

At 2:40 E the phone ragg and I answered the long distance call from my TN sweetie.

The ATA crashed in a few minutes.

Then I opened the box, unpacked the new ATA, made the connections, and the new ATA never completed the connection.

Went to the System control center to check my network status.

Presently the new ATA is connected, My status is Degraded and throttled,

powered down the new ATA twice, no Dial tone. New ATA and new cable.

perhaps today is not a good day to troubleshoot.

[kitnbob]

Additional info,

The system control center says

The new ATA was connected 12/09/2021 19:56:14 UDT

HT 2000 powercycle reboot 12/09/2021 20:42:59

[Liz]

Hi Bob,

Glad the ATA got there quickly. Please let me know the MAC address of the new ATA so it can properly activate.

-Liz

[kitnbob]

Sure.

WanMac00199133F5B

Edit: oh **bleep** typo

001099133F5B

[Liz]

Hi Bob,

That's not a valid MAC. The ATA's MAC address should be on a label on the bottom or side.

-Liz

[kitnbob]

by bad

001099133F5B

[kitnbob]

Sorry @Liz 

I sent bad info a few hours back.

the correct MAC # is

00:10:99:13:3f:5b

 -bob

[kitnbob]

Good morning

The new ATA modem, 00:10:99:13:3f:5b

Has not yet been activated.

No Dial Tone

 -bob

[Liz · Accepted solution]

Good morning Bob,

Thank you for the MAC address! Please powercycle the ATA (unplug and replug after waiting 30 seconds) and you should have dialtone.

-Liz

[kitnbob]

Hi Liz,

I have Dial tone.

It seems Better so far.

I hear an improvement when first producing a dial tone.

Thank you for your continued help in the HughesNet Support Comminity.

[Liz]

Wonderful! I'm happy to have helped, Bob. Have a great weekend and happy chatting. 🙂

-Liz