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kitnbob
Tutor

ATA modem is failing every day

Its close to two years that been using the HughesNet Voice service.

It has been reliable for the most part.

I suspect the InnoMedia ATA is beginning to fail, or possibley the HN2000.

Failier has been  a daily occurence.

I have been rebooting the ATA to establish dialtone.

 

Please check for problems from your end to find the part that is failing.

 

Thanks,

  -bob

 

1 ACCEPTED SOLUTION

Good morning Bob,

 

Thank you for the MAC address! Please powercycle the ATA (unplug and replug after waiting 30 seconds) and you should have dialtone.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

View solution in original post

14 REPLIES 14
Liz
Moderator
Moderator

Hi Bob,

 

Thanks for reaching out. Loss of dialtone can be caused by a loose connection. Is the ethernet cable connecting the ATA to the modem on both ends securely seated? If loose, try replacing the ethernet cable to see if you notice improvement and please let me know.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

HI @Liz,

Thanks for the reply.

I jiggled both ends and it seems secure.

 

Does the ATA heat up with continuous use.

I admit,

I have been having extended phone calls recently,

because I went to a 50th High School reunion in Oct

I have been doing some "catching up" with an old HS sweetheart.

Talking on the phone for hours like we did 50 yrs ago.

Steamy conversations. Smiley Happy

 -bob

 

Thanks for checking, Bob. I'm sending you a replacement ATA. Please let me know how that works out for you.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Hey Liz,

Today at 1:35 Eastern, I received the new ATA delivery. Thanks.

At 2:40 E the phone ragg and I answered the long distance call from my TN sweetie.

The ATA crashed in a few minutes.

 

Then I opened the box, unpacked the new ATA, made the connections, and the new ATA never completed the connection.

 

Went to the System control center to check my network status.

 

Presently the new ATA is connected, My status is Degraded and throttled,

powered down the new ATA twice, no Dial tone. New ATA and new cable.

 

perhaps today is not a good day to troubleshoot. Smiley Sad

Additional info,

The system control center says

The new ATA was connected 12/09/2021 19:56:14 UDT

 

HT 2000 powercycle reboot 12/09/2021 20:42:59

Hi Bob,

 

Glad the ATA got there quickly. Please let me know the MAC address of the new ATA so it can properly activate.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Sure.

 

WanMac00199133F5B

 

Edit: oh **bleep** typo

001099133F5B

Hi Bob,

 

That's not a valid MAC. The ATA's MAC address should be on a label on the bottom or side.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

by bad

001099133F5B

Sorry @Liz 

I sent bad info a few hours back.

the correct MAC # is

00:10:99:13:3f:5b

 

 -bob

Good morning

The new ATA modem, 00:10:99:13:3f:5b

Has not yet been activated.

No Dial Tone

 

 -bob

Good morning Bob,

 

Thank you for the MAC address! Please powercycle the ATA (unplug and replug after waiting 30 seconds) and you should have dialtone.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!

Hi Liz,

I have Dial tone.

It seems Better so far.

I hear an improvement when first producing a dial tone.

Thank you for your continued help in the HughesNet Support Comminity.

Heart

Wonderful! I'm happy to have helped, Bob. Have a great weekend and happy chatting. 🙂

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

Slow performance? Click me!