Forum Discussion

soulbarn's avatar
soulbarn
Sophomore
7 years ago

After one month, again! (Repost)

So, I’ve had HughesNet (a business plan) for about a month, and thought I’d post a report. Folks here might generally be freaked out by all the negative reviews - I suppose people don’t post as much w...
Data Management
  • GabeU's avatar
    GabeU
    7 years ago

    soulbarn

     

    I wasn't sure if HughesNet gave the 20 day "relaxed bandwidth period" with new business plans, but it's good to know and good that they do.  And while you can certainly use that time period to measure and moderate, which really is something more people should do, the primary purpose of it is to allow new customer to update and/or upgrade their devices to current without it affecting what would be their normal monthly data allotment, as doing those things can use a LOT of data, especially if the devices haven't been connected to a service in a while.  

     

    Of course, once updates and/or upgrades are done, most people just have fun with all that data.  Lots and lots of streaming.  :p   

     

    Unfortunately, though, many new customers don't read the HughesNet Welcome email or monitor their data very much in the beginning, so the "relaxed bandwidth period" often passes them by without them ever knowing they had it.  Then, of course, come day 21, with them still doing what they had been they run out of data and don't know why.  It's a hard lesson to learn.  I'm certainly glad you were on the ball and didn't have to learn that lesson.  :)    

     

    And, actually, not to put down any new customers in any way, but you seem to be a bit more ahead of the game than a lot, which is great.  You already knew what you were getting, and you monitored and adjusted accordingly.  You also understood the things you could and couldn't do with a soft capped sat internet service.  Kudos for that.  :)  

MarkJFine's avatar
MarkJFine
Professor

Re-reply...

File this one under "Makes life decision and finds way to work within its boundaries and manage it instead of getting angry and whining about things you can't change." It's a rare find these days and I really appreciate your setting a good example.

 

Good stuff... 👍🏼

GabeU's avatar
GabeU
Distinguished Professor IV
7 years ago
MarkJFine wrote:

File this one under "Makes life decision and finds way to work within its boundaries and manage it instead of getting angry and whining about things you can't change." It's a rare find these days and I really appreciate your setting a good example.

 

Good stuff... 👍🏼

  • BirdDog's avatar
    BirdDog
    Assistant Professor
    7 years ago

    Fake news! Fake News! Or you must be a HughesNet employee, as no real customers are satisfied with the service.

     

    Seriously though, thanks for such a detailed post on your experience about how satellite can work if willing to make some adjustments and taking the time to learn how things work. Bravo! So few positive things get posted here.

     

    We've had the service for about 14 years now and there have been a few bumps along the way but it has served us well over the vast majority of that time.