Forum Discussion

coppcabin's avatar
coppcabin
Freshman
8 years ago
Solved

All lights on front of modem keep going out!

Over the past 10 months my modem keeps going offline on a daily basis whenever internet is in use.  The internet goes down and when I check the modem all the lights on the front are off.  I have to r...
  • coppcabin's avatar
    coppcabin
    7 years ago

    Liz-

     

    Tech came out and was a helpful guy.  He did not opt to replace the modem since it's been swapped twice already.  He said he updated the software on my existing modem and he also found that the coupler that connects the indoor and outdoor coax runs between the modem and the satellite was lose.  He tightened the connection and asked that I let him know if I continue to have problems.  Due to it being winter, I'm at the property very little so it may be a while before I am able to confirm if I'm still having problems.  I will post back once I get a chance to use the service again.  Thanks!

     

    -Kent

Liz's avatar
Liz
Moderator
8 years ago

Thanks Kent!

 

I have some troubleshooting steps to try when you get back to the cabin.

 

Try to use the internet until the connection drops. When this happens and the LEDs are off again, leave the modem alone. Give it 20 minutes to see if it will come back online on its own, so no rebooting. 

 

If the modem never comes back online, check the state code in the SCC; it's best to try on a PC/laptop hardwired directly to the modem, same goes for trying the 42.1 address.

 

Finally, please have just the modem plugged into the wall outlet to see if the issue persists. 

 

Let us know how it goes!

coppcabin's avatar
coppcabin
Freshman
8 years ago

I wasn't able to make it to the cabin this past weekend as planned, so I will have to test the next time I'm there.  Please keep this thread open.  I'm not at the site very often but when I am this is a major frusteration.  I will post an update as soon as possible with responses to your quesitons.  Thanks!