Over the past 10 months my modem keeps going offline on a daily basis whenever internet is in use. The internet goes down and when I check the modem all the lights on the front are off. I have to reset power each time to get the internet to come back up. This is a major frusteration becuase it occurs at random, sometimes several times a day and other times it happens late at night, and some days it doesn't happen at all (although it's rare). This modem is at a second home that is only used every other weekend or so, and the service only tends to go out when somebody is actually there using the internet. The modem normally stays online when nobody is home. I can tell because I have a remote weather station and security camera, both of which will go offline if the internet is down.
I have been working with tech support chat and just received a replacement modem and power supply, and the same exact thing is happening with the new equipment. The new modem worked for about 3 hours today before the internet went down, and as always, when I checked it all the lights were out on the front. I reset the power and everything came back up. The service is not usable in this condition. I really need a solution to this!
